---
title: "Transformation of the Force Operations Room Telephony Management System."
ocid: "ocds-b5fd17-04da2a1c-d30c-4ccb-879b-31492b911c17"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-04da2a1c-d30c-4ccb-879b-31492b911c17"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-04da2a1c-d30c-4ccb-879b-31492b911c17.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-04da2a1c-d30c-4ccb-879b-31492b911c17.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR DERBYSHIRE"
published: "2018-03-06"
---

# Transformation of the Force Operations Room Telephony Management System.

Buyer: THE POLICE AND CRIME COMMISSIONER FOR DERBYSHIRE  
Current stage: Tender  
OCID: ocds-b5fd17-04da2a1c-d30c-4ccb-879b-31492b911c17

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## Summary

The Police and Crime Commissioner for Derbyshire is currently undertaking a tender for the transformation of the Force Operations Room Telephony Management System, with a total contract value of £1,200,000. This project is focused on enhancing telephony systems within the Force Control Room and the Force Contact Centre in Ripley, Derbyshire (postcode DE5 3RS). The tender, which falls under the services category and is classified as a call centre service (CPV code 79512000), is in the Tender stage, with the submission deadline set for 11 April 2018. The contract period is scheduled to commence on 12 April and conclude by 13 April 2018, and it follows an open procurement methodology.

This tender presents significant opportunities for businesses specialising in telephony systems and call centre services to engage with a key public sector client. Organisations with expertise in IT services, system integration, and project management related to telephony infrastructure would be well-positioned to compete for this contract. As Derbyshire Constabulary aims to enhance its emergency and non-emergency call handling capabilities, companies that can demonstrate experience in modernising similar systems are encouraged to participate, fostering potential growth within the public procurement market.

## Notice

Derbyshire Constabulary (or the 'Force') is planning a comprehensive transformation of its Force Operations Room (FOR) telephony systems during 2018. The FOR comprises of Force Control Room (FCR) which undertakes emergency call handling (999s) and the Force Contact Centre (FCC) which undertakes non-emergency call handling (e.g. 101s).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/25f4ca3a-4dfd-41cd-8b68-2baedb1a08f4 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2018 |
| Submission deadline | 11 Apr 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 11 Apr 2018 - 13 Apr 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR DERBYSHIRE |
| Locality | RIPLEY, DERBYSHIRE |
| Post town | Derby |
| Postcode | DE5 3RS |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF13 South and West Derbyshire |
| Local authority | Amber Valley |
| Electoral ward | Ripley |
| Westminster constituency | Amber Valley |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 6 Mar 2018 at 23:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/25f4ca3a-4dfd-41cd-8b68-2baedb1a08f4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/25f4ca3a-4dfd-41cd-8b68-2baedb1a08f4
  6th March 2018 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=23514&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/37280
  User / Company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-04da2a1c-d30c-4ccb-879b-31492b911c17. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-04da2a1c-d30c-4ccb-879b-31492b911c17.json.