--- title: "IT SERVICE MANAGEMENT SOLUTION" ocid: "ocds-b5fd17-04e352b3-722c-4617-8cd3-52d919fa5c7d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-04e352b3-722c-4617-8cd3-52d919fa5c7d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-04e352b3-722c-4617-8cd3-52d919fa5c7d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-04e352b3-722c-4617-8cd3-52d919fa5c7d.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SHEFFIELD HALLAM UNIVERSITY" published: "2017-12-22" --- # IT SERVICE MANAGEMENT SOLUTION Buyer: SHEFFIELD HALLAM UNIVERSITY Current stage: Tender OCID: ocds-b5fd17-04e352b3-722c-4617-8cd3-52d919fa5c7d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-04e352b3-722c-4617-8cd3-52d919fa5c7d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-04e352b3-722c-4617-8cd3-52d919fa5c7d.json) ## Summary Sheffield Hallam University is seeking to procure an industry-leading, fully integrated cloud-based IT Service Management solution as part of its Digital Technology Services (DTS) initiative. This procurement, classified under software packages and information systems, is currently in the Tender stage, with an end date for submissions set for 3rd January 2018. The contract is expected to start on 19th February 2018 and will run for ten years, concluding on 18th February 2028. The total value of the contract is £500,000 and will cater to service delivery in the Yorkshire and the Humber region. This opportunity is especially suited for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in IT services, software development, and cloud solutions. Businesses participating in this competitive procurement process will have the chance to form a long-term partnership with a higher education institution focused on innovation and service improvement. Potential bidders should be prepared to support a phased implementation and provide ongoing service support to enhance the university's IT services. ## Notice Sheffield Hallam University's Digital Technology Services (DTS) is interested in procuring an industry leading fully integrated cloud based IT Service Management solution. We are looking for a partner to deliver a robust hosted service, help us deliver a phased implementation and provide continued comprehensive support that will underpin our significant transformation programme and future operations. Sheffield Hallam University strategy aims to reset the University's level of ambition - not simply to be good, but to be globally outstanding at what we seek to do. Digital Technology Services (DTS) is committed to achieving the delivery of easy to access, readily available and highly responsive services and plays a major part in achieving this goal. As part of our commitment to continuously improve our services, DTS initiated a Service Improvement Programme (SIP). Within the SIP a workstream has been defined to look at implementing a new ITSM Tool which was a recommendation from a review of key ITSM tools within DTS. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d672fb8d-6b3c-46f9-a157-b44fc85fa2ab | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Dec 2017 | | Submission deadline | 3 Jan 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 19 Feb 2018 - 18 Feb 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SHEFFIELD HALLAM UNIVERSITY | | Locality | SHEFFIELD | | Post town | Sheffield | | Postcode | S1 1WB | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE3 South Yorkshire | | ITL 3 | TLE32 Sheffield | | Local authority | Sheffield | | Electoral ward | City | | Westminster constituency | Sheffield Central | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 22 Dec 2017 at 09:58 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d672fb8d-6b3c-46f9-a157-b44fc85fa2ab - 22 Dec 2017 at 09:26 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d672fb8d-6b3c-46f9-a157-b44fc85fa2ab - 5 Dec 2017 at 14:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d672fb8d-6b3c-46f9-a157-b44fc85fa2ab ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d672fb8d-6b3c-46f9-a157-b44fc85fa2ab 22nd December 2017 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sheffieldhallamuniversity/aspx/home Sheffield Hallam University In-tend Site ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-04e352b3-722c-4617-8cd3-52d919fa5c7d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-04e352b3-722c-4617-8cd3-52d919fa5c7d.json.