---
title: "LAA Defence Solicitor Contact Centre and Civil Legal Advice Contract"
ocid: "ocds-b5fd17-04e4dc03-134e-4c06-ac38-700156e4a31c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-04e4dc03-134e-4c06-ac38-700156e4a31c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-04e4dc03-134e-4c06-ac38-700156e4a31c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-04e4dc03-134e-4c06-ac38-700156e4a31c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2024-05-14"
---

# LAA Defence Solicitor Contact Centre and Civil Legal Advice Contract

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-04e4dc03-134e-4c06-ac38-700156e4a31c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-04e4dc03-134e-4c06-ac38-700156e4a31c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-04e4dc03-134e-4c06-ac38-700156e4a31c.json)

## Summary

The Ministry of Justice has awarded the contract for the LAA Defence Solicitor Contact Centre and Civil Legal Advice Operator Service to Hinduja Global Solutions. The procurement was carried out through a selective process, as a call-off from a framework agreement. The contract value is £18,305,000, with a contract period starting on 1st November 2024 and ending on 31st October 2027. The buying organisation is based in London, England, and the procurement falls under the services category.

This opportunity can be beneficial for large-scale companies in the telecommunications and helpdesk services industry looking to expand their business. The contract provides a significant project value of £18,305,000 over the contract period of three years, offering stability and growth potential. Businesses with experience in providing contact centre or legal advice services are well-suited to compete for this contract, leveraging their expertise to deliver quality services to the Ministry of Justice.

## Notice

LAA Defence Solicitor Contact Centre and Civil Legal Advice Operator Service contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9c6ba1db-db95-493d-837f-40fb9a791e57 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 May 2024 |
| Submission deadline | 31 Oct 2023 |
| Future notice date | Not specified |
| Award date | 12 May 2024 |
| Contract period | 1 Nov 2024 - 31 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £18,305,000 |
| Lots value | Not specified |
| Awards value | £18,305,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HINDUJA GLOBAL SOLUTIONS (HGS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 64200000 - Telecommunications services
- 72253100 - Helpdesk services

## Release History

- 14 May 2024 at 08:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9c6ba1db-db95-493d-837f-40fb9a791e57

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9c6ba1db-db95-493d-837f-40fb9a791e57
  14th May 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9a82d33c-fb5e-4fdf-bde9-81a0388d5c59
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-04e4dc03-134e-4c06-ac38-700156e4a31c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-04e4dc03-134e-4c06-ac38-700156e4a31c.json.