--- title: "Out of Hours Telephone Service 2024" ocid: "ocds-b5fd17-04f47043-395e-4c89-b2a5-3a48129f0661" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-04f47043-395e-4c89-b2a5-3a48129f0661" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-04f47043-395e-4c89-b2a5-3a48129f0661.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-04f47043-395e-4c89-b2a5-3a48129f0661.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CURO GROUP" published: "2024-02-29" --- # Out of Hours Telephone Service 2024 Buyer: CURO GROUP Current stage: Tender OCID: ocds-b5fd17-04f47043-395e-4c89-b2a5-3a48129f0661 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-04f47043-395e-4c89-b2a5-3a48129f0661) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-04f47043-395e-4c89-b2a5-3a48129f0661.json) ## Summary The Curo Group has published a tender for the provision of an Out of Hours Telephone Service 2024. This service will act as a point of contact for Curo stakeholders when Curo offices are closed. The contract is valued at GBP 220,000 and has a minimum value of GBP 120,000. The procurement method is an open procedure above the threshold, with the tender closing on March 11, 2024. The contract period is from July 1, 2024, to June 30, 2027. The location for service delivery is in Bath (BA2 1EP), falling under the services category. This tender opportunity by Curo Group presents a chance for businesses to compete for providing the Out of Hours Telephone Service. Small and medium-sized enterprises (SMEs) would be well-suited to compete for this contract. Businesses interested in call centre services or communication solutions can find growth opportunities through this tender. The procurement process is in the planning stage, offering a clear timeframe for businesses to prepare and submit their proposals before the deadline of March 11, 2024. ## Notice Out of Hours Telephone Service 2024 The out of hours telephone service will be a point of contact for Curo stakeholders when Curo offices are closed. Incoming calls may cover a range of matters during these hours and the trained operators of the service will adopt a common sense approach to ensure that these matters are recorded, categorised and responded to appropriately and effectively, ensuring both safety and a first rate customer service. This will be a three year contract with the option of extending for a further 2 year period upon satisfactory delivery of the service requirements and achievement of target levels of KPI's. Curo is tendering for the provision of the above requirement. The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until. Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal. Once you have registered and expressed interest in the project, all applicable documents are normally published to the secure area within 24 hours (via clicking on 'My Tenders'). If after this time you have not received your email advising the tender documents have been published to the secure area, then contact the Procurement Team by sending a message through the correspondence function. An email will be sent to the 'Publish Email' address supplied at registration when the documents have been published. You will then be able to login to the secure area and download/view the tender documents. Submissions must be made via the web site. All documents should be uploaded to the website, then be sure to press the Red button 'SUBMIT RETURN' (You may need to scroll the screen down to see this button). You will then receive a receipt (print & retain a copy of this receipt and this is your confirmation of your submission). The tender status will then confirm your documents have been submitted. System Guidance is available at:-https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview or via the In-tend Support Desk (number located in 'Help' section). Please Note: Documents will be published automatically to the secure area on the e-tendering website following an expression of interest. Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/22881b7b-9cfb-4a27-8f68-bf6284aab6d1 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Feb 2024 | | Submission deadline | 11 Mar 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jul 2024 - 30 Jun 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £220,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CURO GROUP | | Locality | BATH | | Post town | Bath | | Postcode | BA2 1EP | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire | | Local authority | Bath and North East Somerset | | Electoral ward | Westmoreland | | Westminster constituency | Bath | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 29 Feb 2024 at 12:13 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/22881b7b-9cfb-4a27-8f68-bf6284aab6d1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/22881b7b-9cfb-4a27-8f68-bf6284aab6d1 29th February 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/curo/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-04f47043-395e-4c89-b2a5-3a48129f0661. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-04f47043-395e-4c89-b2a5-3a48129f0661.json.