--- title: "Provision of IT Helpdesk and Support Services" ocid: "ocds-b5fd17-04f4766f-5850-430e-a705-95a1c2993c0a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-04f4766f-5850-430e-a705-95a1c2993c0a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-04f4766f-5850-430e-a705-95a1c2993c0a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-04f4766f-5850-430e-a705-95a1c2993c0a.json" source: "Contracts Finder" current_stage: "Award" buyer: "AVON FIRE & RESCUE SERVICE" published: "2018-12-02" --- # Provision of IT Helpdesk and Support Services Buyer: AVON FIRE & RESCUE SERVICE Current stage: Award OCID: ocds-b5fd17-04f4766f-5850-430e-a705-95a1c2993c0a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-04f4766f-5850-430e-a705-95a1c2993c0a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-04f4766f-5850-430e-a705-95a1c2993c0a.json) ## Summary The Avon Fire & Rescue Service has awarded a contract for the "Provision of IT Helpdesk and Support Services", aimed at ensuring continuous availability of its IT systems. This procurement falls under the services category, specifically within computer audit consultancy and IT support services, and was completed on 14 November 2018. The contract commences on 1 April 2019 and will last for two years, with a potential extension of up to 24 months. The procurement method employed was an open procedure, and the relevant locations for delivery include the United Kingdom, particularly Bristol, with the delivery addresses specified as BS20 8JJ. This tender presents significant opportunities for businesses specialising in IT support and consultancy services, particularly those that can deliver around-the-clock service and demonstrate expertise in IT strategic planning and disaster recovery. Small and medium-sized enterprises (SMEs) with the capability to provide robust IT solutions would be especially well-suited to compete in this process. Companies that can showcase their reliability and strategic insight into IT infrastructure management will likely find advantageous opportunities for growth in relation to this contract. ## Notice Avon Fire Authority is seeking a IT Helpdesk and support provision to ensure that Avon Fire and Rescue Service's IT system and infrastucture is available 24 hours a day, 7 days a week and 365 days a year. IT is a critical element of the Authority's business. The Authority requires the IT infrastructure to be robust, reliable and deliver to near perfect availability. For this provision Avon Fire and Rescue Service requires a Help Desk Service, Desk Side Service, IT Strategic and Technical Expert Advice Service, IT Development Service and Support and Maintenance Service. The IT Strategic and Technical Expert Advice Service will assist with the management of IT provision, advise on the strategic development of IT and complete the objectives agreed in the IT Strategy. This service will also need to play a vital role in producing and ensuring the IT Strategy, IT Disaster Recovery Plan and IT Business Continuity Plan are robust and work for the service. This contract shall commence on 1 April 2019 for 2 years, with an extension option of 24 months, in 12 month periods. The extension period is the sole option of the Authority. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c5304841-bdcd-4329-8eff-464f66c86efa | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Dec 2018 | | Submission deadline | 24 Sep 2018 | | Future notice date | Not specified | | Award date | 14 Nov 2018 | | Contract period | 31 Mar 2019 - 31 Mar 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £1,245,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | AVON FIRE & RESCUE SERVICE | | Locality | BRISTOL | | Post town | Bristol | | Postcode | BS20 8JJ | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK6 North Somerset, Somerset and Dorset | | ITL 3 | TLK61 North Somerset | | Local authority | North Somerset | | Electoral ward | Portishead West | | Westminster constituency | North Somerset | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | AMICUS ITS | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72150000 - Computer audit consultancy and hardware consultancy services - 72222300 - Information technology services - 72253000 - Helpdesk and support services - 72253100 - Helpdesk services ## Release History - 2 Dec 2018 at 12:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c5304841-bdcd-4329-8eff-464f66c86efa ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c5304841-bdcd-4329-8eff-464f66c86efa 2nd December 2018 - Awarded contract notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=24978&B=BLUELIGHT Additional data - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/30508 User / Company ## Notice URLs - http://www.avonfire.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-04f4766f-5850-430e-a705-95a1c2993c0a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-04f4766f-5850-430e-a705-95a1c2993c0a.json.