---
title: "Contact Centre Solution System"
ocid: "ocds-b5fd17-050de63d-513b-4231-b457-c2e94cd1b034"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-050de63d-513b-4231-b457-c2e94cd1b034"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-050de63d-513b-4231-b457-c2e94cd1b034.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-050de63d-513b-4231-b457-c2e94cd1b034.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BASINGSTOKE & DEANE BOROUGH COUNCIL"
published: "2026-08-06"
---

# Contact Centre Solution System

Buyer: BASINGSTOKE & DEANE BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-050de63d-513b-4231-b457-c2e94cd1b034

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-050de63d-513b-4231-b457-c2e94cd1b034)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-050de63d-513b-4231-b457-c2e94cd1b034.json)

## Summary

Basingstoke and Deane Borough Council procured an omnichannel contact centre solution to support its contact centre operations. The requirement is a communications software service, covering the provision of a contact centre system rather than physical works or equipment. Delivery is for the Council in Basingstoke, within the South East of England. The procurement is categorised as a service and is suitable for small and medium-sized enterprises. The requirement was awarded under the G-Cloud 14 framework, indicating a technology-focused council purchasing route. Businesses relevant to this opportunity include suppliers of cloud contact centre platforms, omnichannel customer service software, communications technology and associated implementation or support services. The system would need to support contact centre activity across multiple communication channels for the Council’s services.

The procurement has been completed and awarded. It used a selective procedure as a call-off from a framework agreement. The tender submission deadline was 27 February 2026 at 12:00. Awards were made on 31 March 2026 to NETCALL UK LIMITED and Netcall Technology Limited, with each award recorded at £186,043. The contract period for both awards runs from 2 June 2026 to 1 June 2029. The procurement’s estimated value is £186,043. The process was not divided into lots in the published details, and the available award information records the two suppliers separately rather than identifying separate requirements. The purchasing organisation is Basingstoke and Deane Borough Council, and the requirement was awarded through the G-Cloud 14 framework.

This completed award is a useful reference point for technology businesses targeting local-authority contact centre work. A credible competitor would need a proven omnichannel contact centre platform capable of supporting council customer-service operations, with the technical capacity to manage multiple communication channels through one solution. Relevant suppliers are likely to include established cloud software providers, specialist contact centre integrators and firms able to provide implementation, configuration, migration, user support and ongoing service management. The award also shows that the Council uses a framework call-off route for this type of technology purchase, so suppliers seeking similar work should understand the relevant framework route and its requirements. SME status is compatible with the opportunity, suggesting that specialist smaller providers may be well placed where they can demonstrate reliable public-sector delivery and suitable platform capability.

## Notice

Contract for the provision of an omnichannel to support the Councils Contact Centres. Awarded under G-Cloud 14 (RM1557.14)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/493f08d7-d1f8-4e14-a425-26ff8f6469f5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Aug 2026 |
| Submission deadline | 27 Feb 2026 |
| Future notice date | Not specified |
| Award date | 31 Mar 2026 |
| Contract period | 2 Jun 2026 - 1 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £186,043 |
| Lots value | Not specified |
| Awards value | £186,043 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BASINGSTOKE & DEANE BOROUGH COUNCIL |
| Locality | BASINGSTOKE |
| Postcode area | Reading |
| Postcode | RG21 4AH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ37 North Hampshire |
| Local authority | Basingstoke and Deane |
| Electoral ward | Eastrop & Grove |
| Westminster constituency | Basingstoke |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | NETCALL UK LIMITED; Netcall Technology Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 6 Aug 2026 at 15:44 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/493f08d7-d1f8-4e14-a425-26ff8f6469f5
- 6 Aug 2026 at 15:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/493f08d7-d1f8-4e14-a425-26ff8f6469f5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/493f08d7-d1f8-4e14-a425-26ff8f6469f5
  6th August 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-050de63d-513b-4231-b457-c2e94cd1b034. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-050de63d-513b-4231-b457-c2e94cd1b034.json.