---
title: "Devon ICB-Independent Patient Complaint Investigator"
ocid: "ocds-b5fd17-050ded2f-531b-46d2-95cf-3cd6654e9bbb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-050ded2f-531b-46d2-95cf-3cd6654e9bbb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-050ded2f-531b-46d2-95cf-3cd6654e9bbb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-050ded2f-531b-46d2-95cf-3cd6654e9bbb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2024-03-26"
---

# Devon ICB-Independent Patient Complaint Investigator

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-050ded2f-531b-46d2-95cf-3cd6654e9bbb

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## Summary

The NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT recently awarded a contract for the procurement of independent investigation services in education and training. The contract, titled "Devon ICB-Independent Patient Complaint Investigator," with a total value of £23,359.75 GBP, was awarded to Ibex Gale Ltd. The procurement method used was selective, with a call-off from a framework agreement. The tender period ended on December 19, 2023, and the contract period is from January 8, 2024, to April 7, 2024, in the South West region of the United Kingdom.

This contract presents opportunities for small and medium enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations interested in providing education and training services for independent patient complaint investigations. Businesses in the healthcare consultancy sector or those specialising in professional investigation services may find this tender particularly suited for bidding, given the focus on enhancing service quality through independent reviews.

## Notice

The service is for independent investigation into a patient complaint in order to learn from experience and improve the service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5fd7bde5-c87e-46ef-99a9-60de39d1f7d9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Mar 2024 |
| Submission deadline | 19 Dec 2023 |
| Future notice date | Not specified |
| Award date | 19 Dec 2023 |
| Contract period | 8 Jan 2024 - 7 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £23,359 |
| Lots value | Not specified |
| Awards value | £23,359 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 3NX |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Central |
| Westminster constituency | Bristol Central |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IBEX GALE |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 26 Mar 2024 at 18:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5fd7bde5-c87e-46ef-99a9-60de39d1f7d9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5fd7bde5-c87e-46ef-99a9-60de39d1f7d9
  26th March 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-050ded2f-531b-46d2-95cf-3cd6654e9bbb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-050ded2f-531b-46d2-95cf-3cd6654e9bbb.json.