---
title: "Support to enable Customer Centric Focus in ISS"
ocid: "ocds-b5fd17-05124f30-77b3-4c74-915e-229c0d57c306"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-05124f30-77b3-4c74-915e-229c0d57c306"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-05124f30-77b3-4c74-915e-229c0d57c306.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-05124f30-77b3-4c74-915e-229c0d57c306.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF DEFENCE"
published: "2017-06-12"
---

# Support to enable Customer Centric Focus in ISS

Buyer: MINISTRY OF DEFENCE  
Current stage: Award  
OCID: ocds-b5fd17-05124f30-77b3-4c74-915e-229c0d57c306

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-05124f30-77b3-4c74-915e-229c0d57c306)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-05124f30-77b3-4c74-915e-229c0d57c306.json)

## Summary

The public procurement process titled "Support to enable Customer Centric Focus in ISS" was conducted by the Ministry of Defence in the UK. This contract, classified under computer-related management services, had a total value of £253,545 and was awarded on 31 January 2017. The procurement method used was a limited tender process, which involved the award of a contract without prior publication of a notice. The contract period began on 1 February 2017 and concluded on 31 March 2017. The relevant delivery location for this contract was in South West England.

This tender presents significant opportunities for businesses, especially those specialising in computer-related management services. Small and medium-sized enterprises (SMEs) may find this a particular area of growth, given the focus on a customer-centric approach. Companies with expertise in service delivery and customer management solutions would be well-suited to compete in similar future tenders, leveraging their agility and innovative capabilities to meet government needs.

## Notice

Support to enable Customer Centric Focus in ISS

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/347fb443-7faa-409e-bef0-9c9b27aefc67 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award of contract without prior publication of a contract notice |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jun 2017 |
| Submission deadline | 26 Jan 2017 |
| Future notice date | Not specified |
| Award date | 31 Jan 2017 |
| Contract period | 1 Feb 2017 - 31 Mar 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £253,545 |
| Lots value | Not specified |
| Awards value | £253,545 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF DEFENCE |
| Locality | CORSHAM |
| Post town | Swindon |
| Postcode | SN13 9NR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Corsham Ladbrook |
| Westminster constituency | Chippenham |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KPMG |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72510000 - Computer-related management services

## Release History

- 12 Jun 2017 at 08:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/347fb443-7faa-409e-bef0-9c9b27aefc67

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/347fb443-7faa-409e-bef0-9c9b27aefc67
  12th June 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cbf02cef-f291-45ea-93f7-c377e5d7bf5a
  20170612 - Redacted Call-Off Agreement - CCT339 - O

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-05124f30-77b3-4c74-915e-229c0d57c306. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-05124f30-77b3-4c74-915e-229c0d57c306.json.