---
title: "Zendesk for Clearing"
ocid: "ocds-b5fd17-052d7887-762d-4b59-aad5-da9d71771f67"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-052d7887-762d-4b59-aad5-da9d71771f67"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-052d7887-762d-4b59-aad5-da9d71771f67.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-052d7887-762d-4b59-aad5-da9d71771f67.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF DERBY"
published: "2024-07-25"
---

# Zendesk for Clearing

Buyer: UNIVERSITY OF DERBY  
Current stage: Award  
OCID: ocds-b5fd17-052d7887-762d-4b59-aad5-da9d71771f67

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-052d7887-762d-4b59-aad5-da9d71771f67)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-052d7887-762d-4b59-aad5-da9d71771f67.json)

## Summary

The University of Derby has completed the procurement process for the "Zendesk for Clearing" project, which falls under the industry category of Software package and information systems. This single tender action, valued at £102,897.18, is classified as a direct procurement method and was tailored for small and medium-sized enterprises (SMEs). The contract commenced on 30 April 2024 and will conclude on 29 April 2025, with services to be delivered primarily in Derby (postal code DE221GB). The award stage was finalised on 25 July 2024.

This tender presents numerous opportunities for growth, particularly for businesses specialising in software support services. SMEs can leverage this well-defined contract to gain a foothold or expand their presence within the higher education sector, providing ongoing technical support and customisation for critical institutional operations such as clearing processes. Companies adept in supplying comprehensive software solutions and support packages would find this procurement particularly suitable and beneficial for expanding their business portfolio.

## Notice

Zendesk support to cover 24-25 clearing. $110,399.96 converted to GBP + plus

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/85ceb606-cdac-48f5-ad2f-a2118deeeca4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jul 2024 |
| Submission deadline | 29 Apr 2024 |
| Future notice date | Not specified |
| Award date | 28 Apr 2024 |
| Contract period | 29 Apr 2024 - 29 Apr 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £102,897 |
| Lots value | Not specified |
| Awards value | £102,897 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF DERBY |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE22 1GB |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF11 Derby |
| Local authority | Derby |
| Electoral ward | Allestree |
| Westminster constituency | Mid Derbyshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK INTERNATIONAL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Jul 2024 at 12:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/85ceb606-cdac-48f5-ad2f-a2118deeeca4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/85ceb606-cdac-48f5-ad2f-a2118deeeca4
  25th July 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.derby.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-052d7887-762d-4b59-aad5-da9d71771f67. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-052d7887-762d-4b59-aad5-da9d71771f67.json.