---
title: "CUSTOMER SERVICES PHONE SYSTEM"
ocid: "ocds-b5fd17-0532b829-8923-4ad2-aa6c-aa1cc44bd274"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0532b829-8923-4ad2-aa6c-aa1cc44bd274"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0532b829-8923-4ad2-aa6c-aa1cc44bd274.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0532b829-8923-4ad2-aa6c-aa1cc44bd274.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NORTH STAR HOUSING GROUP"
published: "2023-01-05"
---

# CUSTOMER SERVICES PHONE SYSTEM

Buyer: NORTH STAR HOUSING GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-0532b829-8923-4ad2-aa6c-aa1cc44bd274

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0532b829-8923-4ad2-aa6c-aa1cc44bd274)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0532b829-8923-4ad2-aa6c-aa1cc44bd274.json)

## Summary

The North Star Housing Group is looking for a new provider for a customer services phone system. The procurement process involves an open procedure with a tender period ending on 3rd February 2023. The contract period will start on 1st March 2023 and end on 28th February 2028. The procurement is classified under customer relation management and communication software development services, with a contract value of £100,000. The buyer organisation is North Star Housing Group based in Thornaby, England.

This public procurement opportunity by North Star Housing Group for a customer services phone system is suitable for small and medium-sized enterprises (SMEs). Businesses in the services industry, particularly those offering software development services related to customer relations and communication, are well-suited to compete for this tender. Interested parties can access the full tender pack on the North Star Housing Group's website or contact the procurement team directly via email or telephone.

## Notice

North Star are looking for a new provider of a phone system for our customer services team. This project is for the initial implementation and ongoing management of the system including call handling. Interested parties can find our full tender pack at https://northstarhg.sharepoint.com/:f:/s/Procurement/EqYZHCKC5sZCgSMal8KQjhQBGVeRTrM6P_z3WaOYChwbow?e=wLHYl9 or alternatively contact tenders@northstarhg.co.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/709a7059-e5a0-409f-aa65-c308c0d90de1 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jan 2023 |
| Submission deadline | 3 Feb 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Mar 2023 - 28 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH STAR HOUSING GROUP |
| Locality | THORNABY |
| Post town | Cleveland |
| Postcode | TS17 6QN |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC31 Hartlepool and Stockton-on-Tees |
| Local authority | Stockton-on-Tees |
| Electoral ward | Mandale & Victoria |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services
- 72212510 - Communication software development services

## Release History

- 5 Jan 2023 at 13:44 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/709a7059-e5a0-409f-aa65-c308c0d90de1
- 4 Jan 2023 at 11:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/709a7059-e5a0-409f-aa65-c308c0d90de1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/709a7059-e5a0-409f-aa65-c308c0d90de1
  5th January 2023 - Opportunity notice on Contracts Finder
- https://northstarhg.sharepoint.com/:f:/s/Procurement/EqYZHCKC5sZCgSMal8KQjhQBGVeRTrM6P_z3WaOYChwbow?e=wLHYl9
- https://northstarhg.sharepoint.com/:f:/s/Procurement/EqYZHCKC5sZCgSMal8KQjhQB-14p4Ypzl7_ExyogFHeRLg?e=G9cVfa

## Notice URLs

- https://www.northstarhg.co.uk/procurement-hub/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0532b829-8923-4ad2-aa6c-aa1cc44bd274. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0532b829-8923-4ad2-aa6c-aa1cc44bd274.json.