---
title: "The Provision of Contact Division Strategy"
ocid: "ocds-b5fd17-053630f3-a7ca-4a4e-b10d-658bcbbaa808"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-053630f3-a7ca-4a4e-b10d-658bcbbaa808"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-053630f3-a7ca-4a4e-b10d-658bcbbaa808.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-053630f3-a7ca-4a4e-b10d-658bcbbaa808.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UKHSA"
published: "2024-06-25"
---

# The Provision of Contact Division Strategy

Buyer: UKHSA  
Current stage: Award  
OCID: ocds-b5fd17-053630f3-a7ca-4a4e-b10d-658bcbbaa808

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## Summary

The UKHSA has awarded a contract for "The Provision of Contact Division Strategy" to KPMG LLP. The procurement process reached the award stage on 31st May 2024. The contract period is from 3rd June 2024 to 19th July 2024. The procurement method used was "Other." The location of the procurement is in London, E14 4PU, United Kingdom. The industry category is services.

This tender opportunity for "The Provision of Contact Division Strategy" by the UKHSA can benefit businesses offering services furnished by business, professional, and specialist organisations. Companies with expertise in contact tracing, advice, guidance, compliance with regulations, and disease notification are well-suited to compete. The contract period allows for rapid and scalable contact services across various channels, presenting a growth opportunity for businesses specializing in service delivery and operational model redesign.

## Notice

Our Contact Division (Single Service Centre - SSC) within National Operations, provides rapid and scalable contact services across a range of channels (e.g., digital and telephony) to enable contact tracing, advice, and guidance, booking and ordering, compliance with regulations, routing to partners, and disease notification. The current operating model was developed at a time of national crisis and as we continue to deliver on our goals and strategic priorities our operating model needs to evolve to support these. This review will align and create a vision to outline how we will prepare, respond, and build a redesigned operating model within contact centres and across the division, underpinning the UKHSA strategic plan, as well as outlining the approach to drive change to improve the way we operate.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/73ec8015-bbd5-43f4-8a66-e99041761de1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jun 2024 |
| Submission deadline | 1 May 2024 |
| Future notice date | Not specified |
| Award date | 30 May 2024 |
| Contract period | 2 Jun 2024 - 19 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £97,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UKHSA |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KPMG |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98110000 - Services furnished by business, professional and specialist organisations

## Release History

- 25 Jun 2024 at 10:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/73ec8015-bbd5-43f4-8a66-e99041761de1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/73ec8015-bbd5-43f4-8a66-e99041761de1
  25th June 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c2696268-c484-4d99-9465-43387736e7c8
  PRO6208 - RM6187-Framework-Schedule-6_-Order-Form-and-Call-Off-Schedules-4 - Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-053630f3-a7ca-4a4e-b10d-658bcbbaa808. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-053630f3-a7ca-4a4e-b10d-658bcbbaa808.json.