---
title: "ICT17037 - Supply of an Externally Hosted Claims Management Solution"
ocid: "ocds-b5fd17-053dbc46-1774-4b11-93c5-f55d4533c911"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-053dbc46-1774-4b11-93c5-f55d4533c911"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-053dbc46-1774-4b11-93c5-f55d4533c911.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-053dbc46-1774-4b11-93c5-f55d4533c911.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DERBYSHIRE COUNTY COUNCIL"
published: "2021-06-16"
---

# ICT17037 - Supply of an Externally Hosted Claims Management Solution

Buyer: DERBYSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-053dbc46-1774-4b11-93c5-f55d4533c911

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-053dbc46-1774-4b11-93c5-f55d4533c911)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-053dbc46-1774-4b11-93c5-f55d4533c911.json)

## Summary

The Derbyshire County Council is conducting a public procurement process for the tender titled "ICT17037 - Supply of an Externally Hosted Claims Management Solution." This project falls under the software package and information systems category, with an estimated value of £450,000. The procurement method adopted is an open procedure, and the tender period concluded on 19th November 2020. The contract period is set to run from 4th June 2021 to 3rd June 2026, with delivery expected in England.

This contract presents significant opportunities for businesses in the IT sector, particularly those specialising in software development and claims management systems. SMEs, as well as voluntary, community, and social enterprises (VCSEs), are encouraged to participate in this procurement process, which aims to enhance efficiencies within council systems through improved workflow integration. Businesses that can offer secure data handling, documentation management, and interoperable solutions would find themselves well-positioned to compete for this contract.

## Notice

The Council is seeking to procure an Externally Hosted Claims Management Solution that will integrate with certain Council systems to ensure full interoperability and achieve greater efficiencies through predefined Workflows. Key Deliverables/Objectives The following key deliverables and objectives are within the scope of this procurement: * The ability to generate, store and manage documentation; * The ability to import data from electronic claim forms; * Record Incidents in addition to claims; * The ability to send sensitive data securely; * Export records or reports various formats; * Full Reserve history; * Full payment/recovery recording; * Comprehensive search function; * Automatic alerts; * Pop up alerts for certain criteria; * The ability to link claims together; * Claims dash board with Workflows; * Time Lag tracking over the lifespan of a claim; * System Administrators able set up permissions and access levels; * System Administrators able to create Workflows; * Functionality to set up multiple Clients; * A comprehensive reporting suite; * The ability to benchmark; * The ability to create a report that can be auto-generated; and * Full Audit Trails of User activity. This Tender is being advertised through OJEU and the notice was submitted on 19th October 2020.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/52f2a2da-ff8d-4fcd-a83e-a785b1ab36a8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jun 2021 |
| Submission deadline | 19 Nov 2020 |
| Future notice date | Not specified |
| Award date | 11 Mar 2021 |
| Contract period | 8 Jun 2021 - 8 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £450,000 |
| Lots value | Not specified |
| Awards value | £450,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DERBYSHIRE COUNTY COUNCIL |
| Locality | MATLOCK |
| Post town | Derby |
| Postcode | DE4 3AG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF13 South and West Derbyshire |
| Local authority | Derbyshire Dales |
| Electoral ward | Matlock West |
| Westminster constituency | Derbyshire Dales |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALPHATEC SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 16 Jun 2021 at 10:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/52f2a2da-ff8d-4fcd-a83e-a785b1ab36a8
- 20 Oct 2020 at 09:13 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a831c327-b42e-4fe8-afb1-1784d68a9383
- 19 Oct 2020 at 12:42 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0bf68448-d4ef-4ea6-8891-1627c1b0cc61

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/52f2a2da-ff8d-4fcd-a83e-a785b1ab36a8
  16th June 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/a831c327-b42e-4fe8-afb1-1784d68a9383
  20th October 2020 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/0bf68448-d4ef-4ea6-8891-1627c1b0cc61
  19th October 2020 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Supplier/Advert/View?advertId=25a133a8-fa0e-eb11-8105-005056b64545&fromProjectDashboard=False&fromRfxSummary=False&selectWorkgroup=False&fromAdvertEvent=False&fromActivityDashboard=False
  Advert

## Notice URLs

- http://www.derbyshire.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-053dbc46-1774-4b11-93c5-f55d4533c911. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-053dbc46-1774-4b11-93c5-f55d4533c911.json.