---
title: "BBC Audiences - Social Media Listening Services"
ocid: "ocds-b5fd17-0554f830-fe67-47aa-917e-2e7eb424dc97"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0554f830-fe67-47aa-917e-2e7eb424dc97"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0554f830-fe67-47aa-917e-2e7eb424dc97.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0554f830-fe67-47aa-917e-2e7eb424dc97.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THE BRITISH BROADCASTING CORPORATION (BBC)"
published: "2020-12-02"
---

# BBC Audiences - Social Media Listening Services

Buyer: THE BRITISH BROADCASTING CORPORATION (BBC)  
Current stage: Tender  
OCID: ocds-b5fd17-0554f830-fe67-47aa-917e-2e7eb424dc97

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## Summary

The British Broadcasting Corporation (BBC) is seeking to procure social media listening services through an open tender process. The contract, titled "BBC Audiences - Social Media Listening Services," is valued between GBP 300,000 and GBP 350,000 and will have a contract period of 36 months, commencing on 1 April 2021, with possible extensions for an additional 24 months. The deadline for submission is 11 January 2021, and the procurement falls under the service category of data services. The tender is associated with the UK, particularly focused on the British Overseas Territories, the Channel Islands, Europe, and the Isle of Man.

This tender presents valuable opportunities for businesses in the data services industry, particularly those specialising in social media analytics or audience insight tools. Small and medium-sized enterprises (SMEs) are encouraged to participate as they are noted to be suitable for this procurement. Companies that can deliver innovative solutions for audience engagement and online conversation analytics will find themselves well-positioned to compete for this contract, helping them to expand their portfolio and enhance their market presence.

## Notice

Provision of a tool or a suite of tools for social listening that will provide the BBC with data about the audience and their online conversations from across the internet (online publishers, review sites, and social sites) in order to provide insights to creative, strategic, commissioning, research, publishing, media buying, and brand reputation teams. The contract value range for this tender is between GBP 300 000 - GBP 350 000. Initial contract period of 36 months with an option to extended for 2 further periods of 12 months. Additional information: Please register your interest in this project by taking the following steps: 1) Register your company on the BravoSolution e-Tendering portal (this is only required once): 1.1 Go to https://bbc.bravosolution.co.uk 1.2 Click the link on the login page to register; 1.3 Accept the terms and conditions and click 'Continue'; 1.4 Enter your correct business and user details; 1.5 Note the username you chose and click 'Save' when complete; 1.6 You will shortly receive an email with your temporary password. 2) Express an interest in the tender: 2.1 Login to the portal with the username/password; 2.2 Click the 'PQQs/ITTs Open to all Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 Click on the relevant PQQ/ITT to access the content; 2.4 Click the 'Express Interest' button at the top of the page. This will move the PQQ/ITT into your 'My PQQs/My ITTs page. (This is a secure area reserved for your projects only; 2.5 You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ITT Details' box. 3) Responding to the tender: 3.1 Click 'My Response' under PQQ/ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining); 3.2 You can now use the 'Messages' function to communicate with the buyer and seek any clarification; 3.3 Note the deadline for completion, and then follow the onscreen instructions to complete the PQQ/ITT. There may be a mixture of online and offline actions for you to perform (there is detailed online help available); 3.4 You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance, please consult the online help, or contact the Bravo e-Tendering help desk.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/05aed3a1-a4bb-4b70-affe-90f7bb39a6f9 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2020 |
| Submission deadline | 11 Jan 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2021 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE BRITISH BROADCASTING CORPORATION (BBC) |
| Locality | LONDON |
| Post town | West London |
| Postcode | W1A 1AA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | West End |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72300000 - Data services

## Release History

- 2 Dec 2020 at 09:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/05aed3a1-a4bb-4b70-affe-90f7bb39a6f9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/05aed3a1-a4bb-4b70-affe-90f7bb39a6f9
  2nd December 2020 - Opportunity notice on Contracts Finder
- https://bbc.bravosolution.co.uk/
  BBC eSourcing

## Notice URLs

- https://bbc.bravosolution.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0554f830-fe67-47aa-917e-2e7eb424dc97. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0554f830-fe67-47aa-917e-2e7eb424dc97.json.