---
title: "HMPO Customer Satisfaction"
ocid: "ocds-b5fd17-0556a2b7-faf2-4b0d-90df-334292261b0c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0556a2b7-faf2-4b0d-90df-334292261b0c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0556a2b7-faf2-4b0d-90df-334292261b0c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0556a2b7-faf2-4b0d-90df-334292261b0c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ATAMIS LTD"
published: "2021-12-16"
---

# HMPO Customer Satisfaction

Buyer: ATAMIS LTD  
Current stage: Award  
OCID: ocds-b5fd17-0556a2b7-faf2-4b0d-90df-334292261b0c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0556a2b7-faf2-4b0d-90df-334292261b0c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0556a2b7-faf2-4b0d-90df-334292261b0c.json)

## Summary

The HM Passport Office, represented by ATAMIS LTD, initiated a procurement process titled "HMPO Customer Satisfaction" for market research services within the public services sector. The contract, valued at £300,000, was published on 16 December 2021, following a selective procurement method via a dynamic purchasing system. Although the procurement stage has concluded and the acquisition was completed on 31 August 2021, the contract remains effective until 31 August 2023, with delivery locations including the UK and British Overseas Territories.

This tender presents significant opportunities for businesses, particularly those specialising in market research and analysis. Companies experienced in conducting customer satisfaction surveys, especially in public service contexts, would be well-positioned to leverage this contract's framework. Moreover, businesses capable of delivering services across multiple geographical regions, including the UK and its overseas territories, may find this an advantageous venture to expand their operational reach and enhance their competitiveness in the public sector.

## Notice

Market Research for the HM Passport Office

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b76fe9aa-49e5-4620-b055-2b6623f66dee |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2021 |
| Submission deadline | 30 Aug 2021 |
| Future notice date | Not specified |
| Award date | 30 Aug 2021 |
| Contract period | 30 Aug 2021 - 31 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ATAMIS LTD |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICM RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 16 Dec 2021 at 10:39 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b76fe9aa-49e5-4620-b055-2b6623f66dee
- 2 Sep 2021 at 11:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d97c397d-5b95-4f66-8fa3-b2121d70a307

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b76fe9aa-49e5-4620-b055-2b6623f66dee
  16th December 2021 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d97c397d-5b95-4f66-8fa3-b2121d70a307
  2nd September 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0556a2b7-faf2-4b0d-90df-334292261b0c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0556a2b7-faf2-4b0d-90df-334292261b0c.json.