--- title: "CDHG - Provision of an Out of Hours Call Handling Service" ocid: "ocds-b5fd17-05778472-7b3f-4038-b936-bda018c21b42" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-05778472-7b3f-4038-b936-bda018c21b42" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-05778472-7b3f-4038-b936-bda018c21b42.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-05778472-7b3f-4038-b936-bda018c21b42.json" source: "Contracts Finder" current_stage: "Tender" buyer: "COUNTY DURHAM HOUSING GROUP" published: "2017-12-18" --- # CDHG - Provision of an Out of Hours Call Handling Service Buyer: COUNTY DURHAM HOUSING GROUP Current stage: Tender OCID: ocds-b5fd17-05778472-7b3f-4038-b936-bda018c21b42 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-05778472-7b3f-4038-b936-bda018c21b42) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-05778472-7b3f-4038-b936-bda018c21b42.json) ## Summary The County Durham Housing Group (CDHG) is currently seeking tenders for the provision of an Out of Hours Call Handling Service, with the procurement process initiated through an open procedure. The tender period is set to close on 22nd January 2018. This project is categorised under the services industry, specifically focusing on call centres. The contracting authority is located at Spectrum Business Park in Seaham, County Durham, UK, with the contract duration expected to commence on 3rd April 2018 and conclude by 31st March 2021. This procurement presents a significant opportunity for small and medium-sized enterprises (SMEs), particularly those specialising in call centre operations and telephone-answering services. Businesses that are experienced in handling high volumes of calls efficiently and have a commitment to outstanding customer service would be well-positioned to compete for this contract. The CDHG values partnerships that align with its vision of providing barrier-free services, making this an appealing venture for relevant suppliers looking to expand their reach within the public sector. ## Notice County Durham Housing Group (CDHG) was created in April 2015, as a Community Benefit Society with charitable objects, from the completion of a large scale voluntary transfer of approximately 18,400 homes from Durham County Council. The group is made up of four registered providers consisting of a Parent Organisation (CDHG), East Durham Homes, Dale and Valley Homes and Durham City Homes. The group is governed by the parent board which has over-arching responsibility for the entire group. The parent board is made up of Independents, Tenants and Council nominees which satisfy offer document commitments and constitutional requirements. CDHG has a clear focus on its vision of 'We believe in life without barriers' and its objectives of People First, Outstanding Services and Proud Communities and is committed to making early inroads in demonstrating progress in all areas. The first CDHG Corporate Plan was approved on 14 October 2015 and provides clarity and action planning around key objectives. County Durham Housing Group (CDHG) requires a Out of Hours Call Handling Service. Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0d1d0503-674f-414e-8f25-eee5df2fd3da | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Dec 2017 | | Submission deadline | 22 Jan 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Apr 2018 - 31 Mar 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | COUNTY DURHAM HOUSING GROUP | | Locality | COUNTY DURHAM | | Post town | Sunderland | | Postcode | SR7 7TT | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC41 Durham | | Local authority | County Durham | | Electoral ward | Dawdon | | Westminster constituency | Easington | | Delivery location | TLC North East (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79510000 - Telephone-answering services - 79512000 - Call centre ## Release History - 18 Dec 2017 at 13:18 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0d1d0503-674f-414e-8f25-eee5df2fd3da - 18 Dec 2017 at 13:18 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0d1d0503-674f-414e-8f25-eee5df2fd3da - 18 Dec 2017 at 13:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0d1d0503-674f-414e-8f25-eee5df2fd3da ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0d1d0503-674f-414e-8f25-eee5df2fd3da 18th December 2017 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/countydurhamhousinggroup/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-05778472-7b3f-4038-b936-bda018c21b42. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-05778472-7b3f-4038-b936-bda018c21b42.json.