---
title: "T0309 Delivering behavioural insight and change"
ocid: "ocds-b5fd17-0585b26c-760e-4a9d-b6c1-ed7155a57e75"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0585b26c-760e-4a9d-b6c1-ed7155a57e75"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0585b26c-760e-4a9d-b6c1-ed7155a57e75.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0585b26c-760e-4a9d-b6c1-ed7155a57e75.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2022-05-24"
---

# T0309 Delivering behavioural insight and change

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-0585b26c-760e-4a9d-b6c1-ed7155a57e75

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## Summary

The procurement process involves Highways England, which is commissioning a project titled "T0309 Delivering behavioural insight and change". This initiative falls under the services sector, specifically focused on research and development services. The contract, valued at £249,922.38, is located in London and is currently in the Award stage, having been awarded on the 12th of May 2022, with the contract period running until the 31st of March 2023. The procurement method used for this project was selective, structured as a call-off from a framework agreement.

This tender presents significant opportunities for businesses specialising in social research and behavioural science, particularly small and medium-sized enterprises (SMEs). Companies that can provide technical expertise in delivering impactful social research projects aimed at enhancing customer experience and service delivery would be well-suited to compete in this space. With the emphasis on improving user interactions and community engagement, firms with innovative approaches to behavioural change and customer insight are likely to find valuable prospects for growth through this contract.

## Notice

National Highways Social Research and Behaviour Change Centre of Excellence is looking to commission specialist social research and behavioural insight expertise and services to support Highways England in the delivery of our imperatives. This will provide us with access to a range of technical experts in the application, synthesis and use of social research and behavioural science. This will be used to improve capability across National Highways in the application of social research and behavioural science and to design and deliver impactful social research and behavioural science projects. Our focus is on improving customer experience and value, including that of users, communities and citizens and organisations. Service delivery and safety are important aspects of customer experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b99745c7-a2d4-479c-a828-df93199252db |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2022 |
| Submission deadline | 22 Apr 2022 |
| Future notice date | Not specified |
| Award date | 11 May 2022 |
| Contract period | 11 May 2022 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £249,922 |
| Lots value | Not specified |
| Awards value | £249,922 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATKINS JACOBS JOINT VENTURE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 24 May 2022 at 10:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b99745c7-a2d4-479c-a828-df93199252db

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b99745c7-a2d4-479c-a828-df93199252db
  24th May 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e3940498-be5d-475a-8d8c-fea2a96d7134
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0585b26c-760e-4a9d-b6c1-ed7155a57e75. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0585b26c-760e-4a9d-b6c1-ed7155a57e75.json.