---
title: "NHS Hull CCG/NHS ERY CCG - Primary Care IT Support Service"
ocid: "ocds-b5fd17-0599f26a-73fc-49af-9eac-abfa24305b21"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0599f26a-73fc-49af-9eac-abfa24305b21"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0599f26a-73fc-49af-9eac-abfa24305b21.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0599f26a-73fc-49af-9eac-abfa24305b21.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS HULL CLINICAL COMMISSIONING GROUP"
published: "2019-12-24"
---

# NHS Hull CCG/NHS ERY CCG - Primary Care IT Support Service

Buyer: NHS HULL CLINICAL COMMISSIONING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-0599f26a-73fc-49af-9eac-abfa24305b21

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## Summary

The NHS Hull Clinical Commissioning Group (CCG) is conducting a procurement process for the "Primary Care IT Support Service," aimed at enhancing IT support for GP practices in the Yorkshire and the Humber region. This open procedure, initiated as a tender, features a contract value of £5,146,530 and spans from 1st April 2020 to 31st March 2025. The deadline for submitting responses to this tender is set for 13:00 on 9th August 2019.

This opportunity is particularly advantageous for businesses that specialise in IT consultancy and support services, especially those capable of delivering 24/7 support to healthcare providers. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the contract allows for innovative service delivery models designed to improve operational efficiencies within the NHS. Businesses equipped to manage secure IT systems and provide sustainable service improvements would be especially well-suited to compete for this contract.

## Notice

NHS Hull Clinical Commissioning Group and NHS East Riding of Yorkshire Clinical Commissioning Group ("the Commissioners") are seeking an IT Delivery Partner who will provide a proactive, responsive and customer focussed GP IT support service to member GP practices. The IT Delivery Partner is expected to provide and deliver a quality focussed and resilient service model which operates in a sustainable, innovative and flexible way, ensuring service user satisfaction throughout. The service forms a fundamental and integral element of providing responsive front line clinical services. The service provided needs to be reliable, responsive, of high quality and deliver efficient IT systems in supporting the provision of patient care. The key principles of service delivery are to: * Ensure that any transfer and transition of services is effectively managed to ensure a continuation of the existing level of service provision and to prevent de-stabilising the delivery of clinical services; * Ensuring that Services are supported on a 24/7 basis as appropriate to requirement * Ensuring that all systems, and associated infrastructure are securely operated and maintained * Ensure a proactive support service is available, supporting a clinically essential service, with robust incident management processes; * Propose innovative and cost effective strategies to address service improvement and sustainability and /or create financial efficiencies; * Fully understand all local and national requirements and work closely with the CCGs to help them plan better; to discharge their statutory duties; and exploit technology and systems in support of the challenging NHS transformation agenda. Additional information: e-Procurement Portal https://www.nhssourcing.co.uk Potential Providers can access the opportunity and procurement documentation through the NHS Sourcing Portal - https://www.nhssourcing.co.uk, project_21881_itt_4885. The closing date for tender responses is 13:00 on 9 August 2019

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9ab2987f-5def-47dd-b86a-5ac313374088 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Dec 2019 |
| Submission deadline | 9 Aug 2019 |
| Future notice date | Not specified |
| Award date | 14 Oct 2019 |
| Contract period | 31 Mar 2020 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,146,530 |
| Lots value | Not specified |
| Awards value | £7,600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HULL CLINICAL COMMISSIONING GROUP |
| Locality | HULL |
| Post town | Hull |
| Postcode | HU1 1UY |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE11 Kingston upon Hull, City of |
| Local authority | Kingston upon Hull, City of |
| Electoral ward | St Andrew's & Docklands |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | N3I |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 85 - Health and social work services

### Codes

- 72600000 - Computer support and consultancy services
- 85100000 - Health services

## Release History

- 24 Dec 2019 at 10:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9ab2987f-5def-47dd-b86a-5ac313374088
- 18 Jun 2019 at 20:04 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/16ea955e-abf3-4f75-b131-0f8c9bb9d63b
- 17 Jun 2019 at 15:09 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/16ea955e-abf3-4f75-b131-0f8c9bb9d63b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9ab2987f-5def-47dd-b86a-5ac313374088
  24th December 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/16ea955e-abf3-4f75-b131-0f8c9bb9d63b
  18th June 2019 - Opportunity notice on Contracts Finder

## Notice URLs

- https://www.nhssourcing.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0599f26a-73fc-49af-9eac-abfa24305b21. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0599f26a-73fc-49af-9eac-abfa24305b21.json.