---
title: "HMPO Customer Satisfaction Market Research"
ocid: "ocds-b5fd17-05b18c9e-0571-4f0c-bed9-6ca4eafa550f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-05b18c9e-0571-4f0c-bed9-6ca4eafa550f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-05b18c9e-0571-4f0c-bed9-6ca4eafa550f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-05b18c9e-0571-4f0c-bed9-6ca4eafa550f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2021-12-16"
---

# HMPO Customer Satisfaction Market Research

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-05b18c9e-0571-4f0c-bed9-6ca4eafa550f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-05b18c9e-0571-4f0c-bed9-6ca4eafa550f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-05b18c9e-0571-4f0c-bed9-6ca4eafa550f.json)

## Summary

The recent procurement process titled "HMPO Customer Satisfaction Market Research" was conducted by the Home Office, focusing on the research services industry in the United Kingdom. The tender aimed to measure customer satisfaction for the HM Passport Office and had a total contract value of £300,000. This procurement followed a selective method, initiated as a call-off from a dynamic purchasing system, with the contract period starting on 31st August 2021 and concluding on 31st August 2023. The tender's submission period closed on 13th August 2021, and the award notice was published on 16th December 2021.

This opportunity presents significant potential for business growth, particularly for large research firms or consultancy agencies specialising in market research services. Companies capable of delivering high-quality customer satisfaction studies would be well-suited to compete for similar contracts. The involvement in such research initiatives can enhance a business's reputation and expand its client base by demonstrating expertise and reliability within the public sector.

## Notice

Market Research for the HM Passport Office to measure customer satisfaction.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3c44af42-0f26-44e9-b143-1ddb7365aef8 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2021 |
| Submission deadline | 13 Aug 2021 |
| Future notice date | Not specified |
| Award date | 1 Sep 2021 |
| Contract period | 30 Aug 2021 - 31 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICM RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 16 Dec 2021 at 10:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3c44af42-0f26-44e9-b143-1ddb7365aef8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3c44af42-0f26-44e9-b143-1ddb7365aef8
  16th December 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/50f99ff7-73ed-4307-b6e2-4d1785e1a448
  Redacted version of contract documents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-05b18c9e-0571-4f0c-bed9-6ca4eafa550f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-05b18c9e-0571-4f0c-bed9-6ca4eafa550f.json.