--- title: "Provision of Customer Relationship Management (CRM) System" ocid: "ocds-b5fd17-05c039cb-e7a2-4e56-9b7b-ac3726d23658" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-05c039cb-e7a2-4e56-9b7b-ac3726d23658" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-05c039cb-e7a2-4e56-9b7b-ac3726d23658.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-05c039cb-e7a2-4e56-9b7b-ac3726d23658.json" source: "Contracts Finder" current_stage: "Tender" buyer: "UNIVERSITY OF CUMBRIA" published: "2018-01-11" --- # Provision of Customer Relationship Management (CRM) System Buyer: UNIVERSITY OF CUMBRIA Current stage: Tender OCID: ocds-b5fd17-05c039cb-e7a2-4e56-9b7b-ac3726d23658 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-05c039cb-e7a2-4e56-9b7b-ac3726d23658) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-05c039cb-e7a2-4e56-9b7b-ac3726d23658.json) ## Summary The University of Cumbria is currently conducting a tender process for the provision of a new Customer Relationship Management (CRM) System, aimed at replacing their existing disparate solutions. This procurement falls under the services industry category and is being conducted through an open procedure, with the tender period concluding on 30 January 2018. The contract is expected to commence on 12 March 2018 and will extend until 31 July 2021. The delivery addresses for the project are located in Carlisle, within the North West region of the United Kingdom. This tender presents a significant opportunity for businesses specialising in CRM software solutions, particularly those capable of delivering fully hosted and web-enabled systems. Small and medium-sized enterprises (SMEs) would be well-suited to compete, given their agility and ability to innovate. The successful bidder will meet the university's requirements for managing the student lifecycle, business initiatives, and event management, which may lead to ongoing collaborations and contracts as the university continues to grow and evolve its operational capabilities. ## Notice This tender is for a new customer relationship management (CRM) system to replace the University of Cumbria's (UoC) current disparate solutions. The university's current CRM solution consists of two Microsoft Dynamics databases, one supports the university's marketing and recruitment of prospective students, the second helping manage the university's business and enterprise initiatives. A third (non-Dynamics) system, Raiser's Edge, is used by the Alumni Office to support their work. The university is seeking to replace these systems with a single unified, CRM system meeting all current needs and likely future requirements. In outline the requirements for the new, unified system are: o The system should be fully hosted, web enabled and cover the full range of technical and functional requirements details in this document. o Manage the student life cycle from first enquiry to alumnus, including o Initial marketing contact. o Enquiry management. o Conversion from enquirer to applicant. o Supporting the conversion of applicant to student at selected points in the admissions cycle. o Alumni communications. o Manage the full range of the university's business and enterprise initiatives, including o Company and business contacts. o Government and non-government organisations e.g. the Lake District National Park Authority. o Small groups and private individuals (e.g. Honorary Fellows). o Support event management across all areas (Marketing & Recruitment, Alumni and Business & Enterprise) including o Open days. o Interview days. o Other student journey related events. o Academic conferences and Seminars. o Business Seminars. o Private functions. o Meet the full range of statutory returns and reporting requirements to internal and external bodies, including training needs assessment reports Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6b21a156-c263-4a38-8866-514e0781de4f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Jan 2018 | | Submission deadline | 30 Jan 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 12 Mar 2018 - 31 Jul 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF CUMBRIA | | Locality | UK | | Post town | Not specified | | Postcode | CA12 2HH | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48445000 - Customer Relation Management software package ## Release History - 11 Jan 2018 at 16:05 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6b21a156-c263-4a38-8866-514e0781de4f - 11 Jan 2018 at 16:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6b21a156-c263-4a38-8866-514e0781de4f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/6b21a156-c263-4a38-8866-514e0781de4f 11th January 2018 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/universityofcumbria/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-05c039cb-e7a2-4e56-9b7b-ac3726d23658. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-05c039cb-e7a2-4e56-9b7b-ac3726d23658.json.