---
title: "Provision of Service Desk Digital Solutions"
ocid: "ocds-b5fd17-05d1d294-660c-468c-a423-ffe591ae22ad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-05d1d294-660c-468c-a423-ffe591ae22ad"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-05d1d294-660c-468c-a423-ffe591ae22ad.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-05d1d294-660c-468c-a423-ffe591ae22ad.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUFFOLK COUNTY COUNCIL"
published: "2024-09-03"
---

# Provision of Service Desk Digital Solutions

Buyer: SUFFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-05d1d294-660c-468c-a423-ffe591ae22ad

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-05d1d294-660c-468c-a423-ffe591ae22ad)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-05d1d294-660c-468c-a423-ffe591ae22ad.json)

## Summary

Suffolk County Council has awarded a contract for the provision of Service Desk Digital Solutions under the G-Cloud 13 framework. This contract, classified under IT services, will span from 20 September 2024 to 20 September 2028 and is valued at £250,000. The procurement used a selective method, specifically a call-off from a framework agreement, and is now in the award stage. Services are to be delivered in the East of England, United Kingdom.

This tender presents a significant growth opportunity for IT service providers, particularly those specialising in consulting, software development, Internet, and support who can deliver innovative digital solutions. Small and medium-sized enterprises (SMEs) are especially well-suited to compete, given their propensity for agility and innovation, which align with the project's requirements. The awarded supplier, Freshworks Inc., underscores the potential for both established and growing businesses to participate and succeed in similar tenders.

## Notice

Contract previously awarded. Published here for transparency purposes. G-Cloud 13 call off contract for Provision of Service Desk Digital Solutions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/89fc19c0-45ba-410a-8e28-3b06826a446c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Sep 2024 |
| Submission deadline | 27 Aug 2024 |
| Future notice date | Not specified |
| Award date | 27 Aug 2024 |
| Contract period | 19 Sep 2024 - 20 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £320,000 |
| Lots value | Not specified |
| Awards value | £250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUFFOLK COUNTY COUNCIL |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP1 2BX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Sep 2024 at 09:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/89fc19c0-45ba-410a-8e28-3b06826a446c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/89fc19c0-45ba-410a-8e28-3b06826a446c
  3rd September 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-05d1d294-660c-468c-a423-ffe591ae22ad. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-05d1d294-660c-468c-a423-ffe591ae22ad.json.