---
title: "Service Management Tool"
ocid: "ocds-b5fd17-05d3b347-25e6-43df-9265-71ba14a9fe14"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-05d3b347-25e6-43df-9265-71ba14a9fe14"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-05d3b347-25e6-43df-9265-71ba14a9fe14.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-05d3b347-25e6-43df-9265-71ba14a9fe14.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF WOLVERHAMPTON ENTERPRISE LIMITED"
published: "2017-01-19"
---

# Service Management Tool

Buyer: UNIVERSITY OF WOLVERHAMPTON ENTERPRISE LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-05d3b347-25e6-43df-9265-71ba14a9fe14

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-05d3b347-25e6-43df-9265-71ba14a9fe14)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-05d3b347-25e6-43df-9265-71ba14a9fe14.json)

## Summary

The University of Wolverhampton Enterprise Limited has completed a procurement process to secure a five-year contract for a Service Management Tool, valued at £660,000. The project falls under the services industry category and is primarily aimed at enhancing helpdesk services. The contract is set to commence from 30th December 2016 and run until 30th December 2021, with the procurement method classified as 'Other'. The initial tender period concluded on 31st August 2016, and the awarded contract was officially announced on 19th January 2017. This procurement is located in Wolverhampton, West Midlands, England.

This tender presents significant growth opportunities for businesses specialising in software solutions, particularly those focused on service management and helpdesk support. Companies capable of providing scalable technology solutions that integrate well with university infrastructures would be particularly well-suited to participate. Large software providers and innovative technology firms seeking to expand their presence within the education sector may find this contract to be an ideal opportunity.

## Notice

The University of Wolverhampton is entering into a five year contract to provide, integrate and support a software-only service management tool that will be used in the Directorate of Academic Support and Human Resources. The solution must be scalable as it may ultimately be used across the entire University Estate in areas such as Estates and Facilities and Finance, for example. Full specification was included as part of the tender process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4c984e57-2fb3-4dbb-a0ee-dbdb33a0f195 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2017 |
| Submission deadline | 31 Aug 2016 |
| Future notice date | Not specified |
| Award date | 23 Dec 2016 |
| Contract period | 30 Dec 2016 - 30 Dec 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £660,000 |
| Lots value | Not specified |
| Awards value | £660,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF WOLVERHAMPTON ENTERPRISE LIMITED |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 1AD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | St Peters |
| Westminster constituency | Wolverhampton West |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253100 - Helpdesk services

## Release History

- 19 Jan 2017 at 13:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4c984e57-2fb3-4dbb-a0ee-dbdb33a0f195

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4c984e57-2fb3-4dbb-a0ee-dbdb33a0f195
  19th January 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-05d3b347-25e6-43df-9265-71ba14a9fe14. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-05d3b347-25e6-43df-9265-71ba14a9fe14.json.