---
title: "Agent Referred Telephone Payments Service via CCS RM1557.14 G-Cloud 14 Lot 2 Cloud Software"
ocid: "ocds-b5fd17-05e4168a-2d46-4cd7-93d0-b98f8115be8a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-05e4168a-2d46-4cd7-93d0-b98f8115be8a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-05e4168a-2d46-4cd7-93d0-b98f8115be8a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-05e4168a-2d46-4cd7-93d0-b98f8115be8a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTHEND-ON-SEA BOROUGH COUNCIL"
published: "2025-09-08"
---

# Agent Referred Telephone Payments Service via CCS RM1557.14 G-Cloud 14 Lot 2 Cloud Software

Buyer: SOUTHEND-ON-SEA BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-05e4168a-2d46-4cd7-93d0-b98f8115be8a

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## Summary

Southend-on-Sea Borough Council has awarded a contract for the continued provision of an Agent Referred Telephone Payments Service under the CCS RM1557.14 G-Cloud 14 framework, Lot 2 Cloud Software. The contract, valued at £60,000, was awarded to HeyCentric Limited and is aimed at enabling citizens to make telephone payments to the council. Covering the financial and insurance services category, with an additional focus on call centre services, the work is based in Southend-on-Sea, England. The procurement process utilised a selective method, specifically a call-off from a framework agreement. Although the tender stage is complete, the contract period runs from 1st September 2025 to 31st August 2028. The award was announced on 8th September 2025.

This procurement presents significant opportunities for businesses specialising in telecommunications and financial services, particularly those offering innovative payment solutions compatible with PCI DSS standards. While this contract has been awarded to a large enterprise, similar future opportunities within this framework can be beneficial for companies capable of providing automated and semi-automated payment lines. Businesses adept at customisable software solutions tailored for local government payment systems can find these opportunities lucrative for business growth, especially those who have experience working within established government frameworks.

## Notice

Southend-on-Sea City Council is looking to continue the provision of the Agent Referred Telephone Payments Solution (currently provided by HeyCentric Limited) for citizens to make payment for goods or services by telephone to Southend-on-Sea City Council. Fully PCI DSS Complaint; Fully automated payment line with customisable menu options and script, Semi-Automated payment line and Agent supported payments.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5fa7b1d9-0045-4fd1-bfac-4b1648ef76af |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2025 |
| Submission deadline | 21 Jul 2025 |
| Future notice date | Not specified |
| Award date | 27 Aug 2025 |
| Contract period | 31 Aug 2025 - 31 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | £60,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHEND-ON-SEA BOROUGH COUNCIL |
| Locality | SOUTHEND-ON-SEA |
| Post town | Southend-on-Sea |
| Postcode | SS2 6EN |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEYCENTRIC |

## CPV Codes

### Divisions

- 66 - Financial and insurance services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 66000000 - Financial and insurance services
- 79512000 - Call centre

## Release History

- 8 Sep 2025 at 17:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5fa7b1d9-0045-4fd1-bfac-4b1648ef76af

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5fa7b1d9-0045-4fd1-bfac-4b1648ef76af
  8th September 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.southend.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-05e4168a-2d46-4cd7-93d0-b98f8115be8a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-05e4168a-2d46-4cd7-93d0-b98f8115be8a.json.