---
title: "Invitation to Tender for the Provision of a Digital Omni Channel Contact Centres"
ocid: "ocds-b5fd17-05ee9f60-27a2-4db5-9e03-645287ab82aa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-05ee9f60-27a2-4db5-9e03-645287ab82aa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-05ee9f60-27a2-4db5-9e03-645287ab82aa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-05ee9f60-27a2-4db5-9e03-645287ab82aa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE BUSINESS GROWTH HUB LIMITED"
published: "2019-07-11"
---

# Invitation to Tender for the Provision of a Digital Omni Channel Contact Centres

Buyer: THE BUSINESS GROWTH HUB LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-05ee9f60-27a2-4db5-9e03-645287ab82aa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-05ee9f60-27a2-4db5-9e03-645287ab82aa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-05ee9f60-27a2-4db5-9e03-645287ab82aa.json)

## Summary

The Business Growth Hub Limited is conducting an open tender for the provision of a Digital Omni Channel Contact Centre, aiming to enhance customer experience and streamline communication across various platforms. The tender was published on 28th February 2019, with a submission deadline of 11th March 2019. The anticipated contract value is £180,000, with a minimum value of £40,000, and the contract period is set to start on 21st March 2019 and end on 30th April 2022. The bidding process is classified under the industry category of Computer support and consultancy services and is located in the North West region of the United Kingdom.

This engagement offers significant opportunities for businesses, particularly those specialising in digital solutions and contact centre technology. Companies capable of integrating multi-channel communication systems that cater to both customers and prospective clients would be particularly well-suited for this tender. Small and medium enterprises (SMEs) are encouraged to participate, given the emphasis on fostering competition among a diverse range of suppliers. The project not only paves the way for immediate contract opportunities but also serves as a potential gateway for future collaborations as The Growth Company aims to expand its user capabilities beyond the initial rollout.

## Notice

The Growth Company are looking to improve the delivery of our customer experience, aligning our service offer to today's tech-savvy customers. The Growth Company requires a system that will support numerous interactions across multiple touch points whether this is between a customer, prospective customer, or product throughout the whole customer lifecycle. The challenge as an organisation is that all touchpoints (voice, web, email, social media and CRM integration) should have the ability to simultaneously interact using a single interaction. The lack of current integration and interactions ultimately causes a disjointed customer communication that increases repetitive information processing, disjointed communications, inefficiencies ultimately causing frustration to both customers and employees. The aim of this project is to introduce a contact centre solution as a proof of concept to one area of the business to start with a minimum of 8 users. Ultimately, The Growth Company would like the flexibility to scale up when it so desires, potentially over 100 users and beyond. https://in-tendhost.co.uk/manchestergrowthcompany/aspx/ProjectManage/58

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/11fdfd9e-e598-4f83-ad09-65f67f0993d0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jul 2019 |
| Submission deadline | 11 Mar 2019 |
| Future notice date | Not specified |
| Award date | 23 May 2019 |
| Contract period | 25 Jun 2019 - 25 Jun 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | Not specified |
| Awards value | £40,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE BUSINESS GROWTH HUB LIMITED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 5JW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PUZZEL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72600000 - Computer support and consultancy services

## Release History

- 11 Jul 2019 at 13:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/11fdfd9e-e598-4f83-ad09-65f67f0993d0
- 28 Feb 2019 at 10:38 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5c065df3-eec5-42ef-abc1-31b222731737

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/11fdfd9e-e598-4f83-ad09-65f67f0993d0
  11th July 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/5c065df3-eec5-42ef-abc1-31b222731737
  28th February 2019 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/manchestergrowthcompany/aspx/ProjectManage/58
  Tender Portal

## Notice URLs

- https://www.businessgrowthhub.com/tenders

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-05ee9f60-27a2-4db5-9e03-645287ab82aa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-05ee9f60-27a2-4db5-9e03-645287ab82aa.json.