---
title: "NCC1374 Contact Centre Telephony"
ocid: "ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTHUMBERLAND COUNTY COUNCIL"
published: "2025-10-28"
---

# NCC1374 Contact Centre Telephony

Buyer: NORTHUMBERLAND COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db)  
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## Summary

The public procurement process for the "NCC1374 Contact Centre Telephony" project was initiated by Northumberland County Council, focusing on the acquisition of a Customer Relation Management software package under the industry category of services. The process, classified as a direct award, reached the award stage with the supplier Amazon Web Services EMEA Sarl on 28th October 2025. The project, valued at £382,118.07, has a contract period from 1st November 2025 to 31st October 2028. The procurement is aimed at improving the Telephony Platform to handle customer queries, with services required to be delivered in the North East region of the United Kingdom.

This tender presents business growth opportunities primarily for large-scale companies that specialise in CRM software and telephony platforms. Smaller enterprises and social enterprises may find competition challenging due to the project's scale and direct award procurement method. The contract provides a significant engagement for companies positioned to offer innovative solutions and robust customer management systems, therefore appealing to established firms with experience in the public sector and a focus on service delivery in England.

## Notice

This product allows us access to the Telephony Platform to enable services to handle customer queries.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cde544f5-6019-4049-863d-d78ba5562600 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Oct 2025 |
| Submission deadline | 1 Aug 2025 |
| Future notice date | Not specified |
| Award date | 27 Oct 2025 |
| Contract period | 1 Nov 2025 - 31 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £382,118 |
| Lots value | Not specified |
| Awards value | £382,118 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHUMBERLAND COUNTY COUNCIL |
| Locality | MORPETH |
| Post town | Newcastle upon Tyne |
| Postcode | NE61 2EF |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC42 Northumberland |
| Local authority | Northumberland |
| Electoral ward | Morpeth Kirkhill |
| Westminster constituency | North Northumberland |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AMAZON WEB SERVICES EMEA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 28 Oct 2025 at 10:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cde544f5-6019-4049-863d-d78ba5562600

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cde544f5-6019-4049-863d-d78ba5562600
  28th October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db.json.