---
title: "Out of Hours Calling Handling Service"
ocid: "ocds-b5fd17-0608ddc9-68ab-461a-9f08-f8d99acfa718"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0608ddc9-68ab-461a-9f08-f8d99acfa718"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0608ddc9-68ab-461a-9f08-f8d99acfa718.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0608ddc9-68ab-461a-9f08-f8d99acfa718.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "ROOFTOP HOUSING GROUP LIMITED"
published: "2023-08-04"
---

# Out of Hours Calling Handling Service

Buyer: ROOFTOP HOUSING GROUP LIMITED  
Current stage: Planning  
OCID: ocds-b5fd17-0608ddc9-68ab-461a-9f08-f8d99acfa718

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0608ddc9-68ab-461a-9f08-f8d99acfa718)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0608ddc9-68ab-461a-9f08-f8d99acfa718.json)

## Summary

The procurement process involves ROOFTOP HOUSING GROUP LIMITED seeking a provider for an "Out of Hours Calling Handling Service" in the telephone-answering services industry category. The process is currently in the planning stage, with an engagement end date of August 11, 2023. The service will be provided for residents of Rooftop, involving emergency responsive repairs and anti-social behaviour. The buying organization, ROOFTOP HOUSING GROUP LIMITED, is located at 70 High Street, EVESHAM, WR114YD, England. The procurement method is a tender, and small and medium-sized enterprises (SMEs) are suitable for this opportunity.

This tender for the "Out of Hours Calling Handling Service" by ROOFTOP HOUSING GROUP LIMITED can create opportunities for businesses specializing in telephone-answering services. Providers with expertise in handling emergency calls, service logging, and call prioritization would be well-suited to compete for this contract. The procurement presents a chance for SMEs to showcase their capabilities in delivering high-quality call handling services to enhance their business growth prospects.

## Notice

Rooftop Housing Association Limited (Rooftop) is seeking a Provider with an excellent track record of providing a high standard call handling service for 12 months with an option to extend . The Provider shall provide an out of hours emergency telephone call handling service for residents of Rooftop. The services will relate to emergency responsive repairs and anti-social behaviour. The Provider will be responsible for logging calls appropriately, as per Rooftop's guidelines and procedures. Rooftop has a dedicated in-house team taking these calls from Mon-Fri - 8am -16:30pm therefore the Service Provider will receive and prioritise calls during out of hours. This is an early engagement notice. If a Provider is interested in the above, please email procurement@rooftopgroup.org.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d30f3911-311f-473d-bf58-4f6820f456ea |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Aug 2023 |
| Submission deadline | Not specified |
| Future notice date | 11 Aug 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROOFTOP HOUSING GROUP LIMITED |
| Locality | EVESHAM |
| Post town | Worcester |
| Postcode | WR11 4YD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG12 Worcestershire CC |
| Local authority | Wychavon |
| Electoral ward | Evesham North |
| Westminster constituency | Droitwich and Evesham |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 4 Aug 2023 at 12:00 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/d30f3911-311f-473d-bf58-4f6820f456ea

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d30f3911-311f-473d-bf58-4f6820f456ea
  4th August 2023 - Early engagement notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0608ddc9-68ab-461a-9f08-f8d99acfa718. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0608ddc9-68ab-461a-9f08-f8d99acfa718.json.