---
title: "BHCC RM1557.14 AI Customer Contact and Task Handling"
ocid: "ocds-b5fd17-060bd1e5-34a5-4870-8da6-0c5dfbb1b301"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-060bd1e5-34a5-4870-8da6-0c5dfbb1b301"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-060bd1e5-34a5-4870-8da6-0c5dfbb1b301.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-060bd1e5-34a5-4870-8da6-0c5dfbb1b301.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRIGHTON & HOVE CITY COUNCIL"
published: "2025-10-02"
---

# BHCC RM1557.14 AI Customer Contact and Task Handling

Buyer: BRIGHTON & HOVE CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-060bd1e5-34a5-4870-8da6-0c5dfbb1b301

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-060bd1e5-34a5-4870-8da6-0c5dfbb1b301)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-060bd1e5-34a5-4870-8da6-0c5dfbb1b301.json)

## Summary

The public procurement process conducted by Brighton & Hove City Council, under the title "BHCC RM1557.14 AI Customer Contact and Task Handling," focuses on the implementation of AI solutions for customer communication and task management, utilising Amazon Connect. It caters to the software package and information systems industry, with services to be delivered within the South East region of the United Kingdom. The contract has progressed to the award stage with PricewaterhouseCoopers LLP securing the contract valued at £52,000. Significant dates include the tender period ending on 30th September 2025, followed by the contract commencing on 6th October 2025 and concluding on 26th December 2025. This procurement was conducted through a selective method, specifically a call-off from a framework agreement.

This tender provides substantial growth opportunities for large businesses capable of providing sophisticated software and information systems services. Companies specialising in AI-driven customer interaction solutions, particularly those experienced with Amazon Connect, stand to benefit from this contract. With a focus on advanced technology integration in public sector services, this procurement opens doors for firms to enhance their portfolios and establish a foothold in the government technology sector. The contract's regional focus and specific requirements may particularly suit enterprises with a strategic interest in expanding their operational presence in South East England.

## Notice

AI customer contact and task handling, using Amazon Connect

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/db7377f7-2a72-41a5-a729-29e13f8ccb5e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2025 |
| Submission deadline | 29 Sep 2025 |
| Future notice date | Not specified |
| Award date | 30 Sep 2025 |
| Contract period | 5 Oct 2025 - 26 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £52,000 |
| Lots value | Not specified |
| Awards value | £52,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRIGHTON & HOVE CITY COUNCIL |
| Locality | HOVE |
| Post town | Brighton |
| Postcode | BN3 3BQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ21 Brighton and Hove |
| Local authority | Brighton and Hove |
| Electoral ward | Central Hove |
| Westminster constituency | Hove and Portslade |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRICEWATERHOUSECOOPERS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 2 Oct 2025 at 08:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db7377f7-2a72-41a5-a729-29e13f8ccb5e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/db7377f7-2a72-41a5-a729-29e13f8ccb5e
  2nd October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-060bd1e5-34a5-4870-8da6-0c5dfbb1b301. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-060bd1e5-34a5-4870-8da6-0c5dfbb1b301.json.