---
title: "Revenues & Benefits Telephony/Chatbot Service"
ocid: "ocds-b5fd17-060efa4f-c8b5-43db-ab1d-6f55ff8400a8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-060efa4f-c8b5-43db-ab1d-6f55ff8400a8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-060efa4f-c8b5-43db-ab1d-6f55ff8400a8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-060efa4f-c8b5-43db-ab1d-6f55ff8400a8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DORSET COUNCIL"
published: "2026-02-23"
---

# Revenues & Benefits Telephony/Chatbot Service

Buyer: DORSET COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-060efa4f-c8b5-43db-ab1d-6f55ff8400a8

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## Summary

Dorset Council has completed its procurement process for a Revenues & Benefits Telephony/Chatbot Service, utilising the G-Cloud 14 framework. This contract, valued at £321,000, falls within the Software package and information systems industry category. The project will be delivered across the South West region of the United Kingdom, commencing on 26th December 2025, with the contract period extending until 25th December 2028, potentially with an additional year. This selective procurement method, conducted as a call-off from a framework agreement, concluded with an active award on 19th December 2025.

Business growth opportunities are present for small and medium-sized enterprises (SMEs), with the procurement tailored to suit these entities. Inform Communications, a supplier classified as an SME, has been awarded the contract. This tender offers possibilities for businesses specialising in software and information systems to expand their footprint in public sector services, particularly in telephony and interactive voice response (IVR) solutions. Enterprises poised to develop innovative virtual assistant technologies or self-service solutions are best positioned to engage in similar future contracts.

## Notice

Call-off from G-Cloud 14 framework. Engage Chatbot/Virtual Assistant (Service ID 427098412558827) Engage Telephony DTMF Self Service IVR (Service ID 671778185826929) Engage Telephony Voice and Survey Forms (Service ID 765780190637105) Contract period - 2 years with option for additional 1-year extension.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/16ebb498-8a61-4de3-94d0-d36fbcd75b39 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Feb 2026 |
| Submission deadline | 30 Nov 2025 |
| Future notice date | Not specified |
| Award date | 19 Dec 2025 |
| Contract period | 26 Dec 2025 - 25 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £321,000 |
| Lots value | Not specified |
| Awards value | £321,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DORSET COUNCIL |
| Locality | DORCHESTER |
| Post town | Dorchester |
| Postcode | DT1 1XJ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK64 Dorset |
| Local authority | Dorset |
| Electoral ward | Dorchester West |
| Westminster constituency | West Dorset |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFORM COMMUNICATIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 23 Feb 2026 at 15:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/16ebb498-8a61-4de3-94d0-d36fbcd75b39

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/16ebb498-8a61-4de3-94d0-d36fbcd75b39
  23rd February 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-060efa4f-c8b5-43db-ab1d-6f55ff8400a8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-060efa4f-c8b5-43db-ab1d-6f55ff8400a8.json.