---
title: "Supply of a 1st Line Service Desk"
ocid: "ocds-b5fd17-062c2336-a540-4761-bf6d-2bfca5163fa2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-062c2336-a540-4761-bf6d-2bfca5163fa2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-062c2336-a540-4761-bf6d-2bfca5163fa2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-062c2336-a540-4761-bf6d-2bfca5163fa2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DFTC - DEPARTMENT FOR TRANSPORT"
published: "2025-12-31"
---

# Supply of a 1st Line Service Desk

Buyer: DFTC - DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-062c2336-a540-4761-bf6d-2bfca5163fa2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-062c2336-a540-4761-bf6d-2bfca5163fa2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-062c2336-a540-4761-bf6d-2bfca5163fa2.json)

## Summary

The Department for Transport (DfT) has completed a procurement process for the "Supply of a 1st Line Service Desk," valued at £4,000,000. The contract was awarded to ONEADVANCED GROUP LIMITED, with the procurement classified under the IT services category, specifically focusing on consulting, software development, Internet, and support. The selective procurement method used was a call-off from a framework agreement, and the contract period extends from 28th November 2025 to 27th November 2028. The location specified for the delivery is London, United Kingdom, and the procurement stage is the Award stage, as the notice was published on 31st December 2025.

This tender presents significant growth opportunities for businesses specialising in IT services, particularly those offering comprehensive service desk solutions. Companies with expertise in managing 1st Line Service Desks, especially small and medium-sized enterprises (SMEs) capable of fulfilling such contracts, would find this procurement beneficial. By partnering with a government department like the DfT, businesses can expand their portfolios and enhance their reputations in the public sector IT services arena.

## Notice

Provision of a fully managed 1st Line Service Desk for Department for Transport (DfT)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/10eadcf5-9ee2-4513-a016-17635ecd8bd7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Dec 2025 |
| Submission deadline | 22 Oct 2025 |
| Future notice date | Not specified |
| Award date | 15 Dec 2025 |
| Contract period | 28 Nov 2025 - 27 Nov 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,000,000 |
| Lots value | Not specified |
| Awards value | £4,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DFTC - DEPARTMENT FOR TRANSPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 2AA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ONEADVANCED GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 31 Dec 2025 at 11:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/10eadcf5-9ee2-4513-a016-17635ecd8bd7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/10eadcf5-9ee2-4513-a016-17635ecd8bd7
  31st December 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-062c2336-a540-4761-bf6d-2bfca5163fa2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-062c2336-a540-4761-bf6d-2bfca5163fa2.json.