---
title: "QEOP & E20 Stadium Customer Helpline Services"
ocid: "ocds-b5fd17-062dbb15-030c-419f-a578-3b7838e5dd14"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-062dbb15-030c-419f-a578-3b7838e5dd14"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-062dbb15-030c-419f-a578-3b7838e5dd14.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-062dbb15-030c-419f-a578-3b7838e5dd14.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LONDON LEGACY DEVELOPMENT CORPORATION"
published: "2023-02-24"
---

# QEOP & E20 Stadium Customer Helpline Services

Buyer: LONDON LEGACY DEVELOPMENT CORPORATION  
Current stage: Tender  
OCID: ocds-b5fd17-062dbb15-030c-419f-a578-3b7838e5dd14

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-062dbb15-030c-419f-a578-3b7838e5dd14)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-062dbb15-030c-419f-a578-3b7838e5dd14.json)

## Summary

The London Legacy Development Corporation is inviting bids for the provision of Customer Helpline Services for Queen Elizabeth Olympic Park and E20 Stadium. The tender, with an estimated value of £350,000, is currently in the active stage. The procurement process is open to all potential providers, with a tender period closing on April 11, 2023. The contract is set to commence on July 1, 2023, for a three-year period, extendable for a further two years at LLDC's discretion. The services fall under the Customer Services category and will be delivered in London, United Kingdom.

This opportunity presents a chance for businesses specializing in customer service to bid for the contract. Small and medium-sized enterprises (SMEs) are encouraged to participate. Suitable providers should have the capacity to offer a best-in-class helpline service, including a customer service freephone hotline and email response service. The London Legacy Development Corporation is looking for providers who share their ambition for outstanding customer service delivery, with a focus on excellence and innovation in managing customer enquiries for these iconic sporting and leisure venues.

## Notice

The LLDC is seeking to engageThe LLDC is seeking to engage a Helpline specialist which shares our ambition for Queen Elizabeth Olympic Park ('QEOP') to be industry leading and benchmarked favourably against high performance estates, venues, and open spaces. LS185 have proposed that the new helpline contact should also provide the service for Stadium venue enquires which are currently dealt with by the LS185 reception desk at entrance B. The objective is to procure a best-in-class helpline service provider that who will provide a customer service freephone hotline and email response service over a three-year period with the option to extend for a further two years at LLDC's sole discretion.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/38676c20-472e-4924-886b-b95d13dcccb2 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Feb 2023 |
| Submission deadline | 11 Apr 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Jun 2023 - 30 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON LEGACY DEVELOPMENT CORPORATION |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 24 Feb 2023 at 15:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/38676c20-472e-4924-886b-b95d13dcccb2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/38676c20-472e-4924-886b-b95d13dcccb2
  24th February 2023 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Customer-services./22EA69K2FP
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-062dbb15-030c-419f-a578-3b7838e5dd14. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-062dbb15-030c-419f-a578-3b7838e5dd14.json.