---
title: "Dispute Support - Enhanced Enquiries Service"
ocid: "ocds-b5fd17-0632be30-743c-43b7-ab52-4f5451a07434"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0632be30-743c-43b7-ab52-4f5451a07434"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0632be30-743c-43b7-ab52-4f5451a07434.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0632be30-743c-43b7-ab52-4f5451a07434.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOUSING OMBUDSMAN"
published: "2024-05-13"
---

# Dispute Support - Enhanced Enquiries Service

Buyer: HOUSING OMBUDSMAN  
Current stage: Award  
OCID: ocds-b5fd17-0632be30-743c-43b7-ab52-4f5451a07434

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0632be30-743c-43b7-ab52-4f5451a07434)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0632be30-743c-43b7-ab52-4f5451a07434.json)

## Summary

The Housing Ombudsman has awarded a contract for the provision of Dispute Support - Enhanced Enquiries Service to HGS UK. This procurement falls under the Crown Commercial Service - Outsourced Contact Centre and Business Services framework, specifically Lot 1 - Contact Centre. The contract value is £1,300,000, with a contract period starting from May 1, 2024, and ending on May 1, 2026. The tender process was completed, and the award was made on April 15, 2024. Potential suppliers should note that this opportunity is suitable for small and medium-sized enterprises (SMEs).

Businesses operating in the administrative services for business operations sector should consider this opportunity to provide services to the Housing Ombudsman. The procurement method was an open procedure, allowing a wide range of suppliers to participate. The tender period ended on April 15, 2024. The contract covers a variety of delivery addresses, including British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. Suppliers interested in engaging in contact centre services could find this opportunity particularly relevant for business growth and expansion.

## Notice

The Housing Ombudsman Service will be leveraging this procurement under the Crown Commercial Service - Outsourced Contact Centre and Business Services under the following Lots: Lot 1 - Contact Centre. The Invitation to Tender will be published only to suppliers that have registered under the agreement of the above Lots only.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/21b02717-fe21-4a9c-9a52-262b2c211954 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 May 2024 |
| Submission deadline | 14 Apr 2024 |
| Future notice date | Not specified |
| Award date | 14 Apr 2024 |
| Contract period | 30 Apr 2024 - 1 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,300,000 |
| Lots value | Not specified |
| Awards value | £1,300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING OMBUDSMAN |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HGS |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75112000 - Administrative services for business operations

## Release History

- 13 May 2024 at 09:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/21b02717-fe21-4a9c-9a52-262b2c211954

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/21b02717-fe21-4a9c-9a52-262b2c211954
  13th May 2024 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=837719240
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0632be30-743c-43b7-ab52-4f5451a07434. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0632be30-743c-43b7-ab52-4f5451a07434.json.