---
title: "GMCA 1262 IT Service Management Tool"
ocid: "ocds-b5fd17-063a5e46-bded-4f12-a4b2-7fa295d518c4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-063a5e46-bded-4f12-a4b2-7fa295d518c4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-063a5e46-bded-4f12-a4b2-7fa295d518c4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-063a5e46-bded-4f12-a4b2-7fa295d518c4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GREATER MANCHESTER COMBINED AUTHORITY"
published: "2024-11-04"
---

# GMCA 1262 IT Service Management Tool

Buyer: GREATER MANCHESTER COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-063a5e46-bded-4f12-a4b2-7fa295d518c4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-063a5e46-bded-4f12-a4b2-7fa295d518c4)  
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## Summary

The Greater Manchester Combined Authority (GMCA) has concluded the procurement process for the "GMCA 1262 IT Service Management Tool" through a direct award method. This tender, classified under the software package and information systems industry category (CPV code 48000000), was focused on a review to ensure the current service desk software meets user needs. The procurement has progressed to the award stage as of 4th November 2024, with Hornbill Technologies Limited being selected as the supplier. The contract, valued at GBP 144,528.96, covers services to be delivered within England, starting from 23rd November 2024 to 22nd November 2025. The tender prioritised suitability for small and medium-sized enterprises (SMEs).

This tender represents a significant opportunity for businesses, particularly those specialising in IT service management solutions, to explore partnership and subcontracting opportunities with Hornbill Technologies Limited or GMCA. Businesses that excel in software development, IT consultancy, and user-focused service tools would find this contract conducive to growth. Due to the nature of the direct award, the engagement could provide a stable and immediate revenue stream, fostering long-term relationships and enabling ongoing service improvements tailored to large organisational needs, like those of the Greater Manchester Combined Authority.

## Notice

We are looking to review the current service desk solution to understand if the software will deliver what we are looking for, we are undertaking a requirement gathering on needs from a user perspective. Need for the contract is required due to the ongoing service desk review

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f2129e44-36ea-4ec3-8f34-2592ca20da05 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Nov 2024 |
| Submission deadline | 1 Nov 2024 |
| Future notice date | Not specified |
| Award date | 4 Nov 2024 |
| Contract period | 23 Nov 2024 - 22 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £144,528 |
| Lots value | Not specified |
| Awards value | £72,264 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GREATER MANCHESTER COMBINED AUTHORITY |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 6EU |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HORNBILL TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Nov 2024 at 13:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f2129e44-36ea-4ec3-8f34-2592ca20da05

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f2129e44-36ea-4ec3-8f34-2592ca20da05
  4th November 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.manchesterfire.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-063a5e46-bded-4f12-a4b2-7fa295d518c4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-063a5e46-bded-4f12-a4b2-7fa295d518c4.json.