---
title: "GB-Sheffield,: Dynamics 365 CRM - Support"
ocid: "ocds-b5fd17-0646a634-6497-4a59-9c68-503fb68f2146"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0646a634-6497-4a59-9c68-503fb68f2146"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0646a634-6497-4a59-9c68-503fb68f2146.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0646a634-6497-4a59-9c68-503fb68f2146.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH BUSINESS BANK"
published: "2021-12-01"
---

# GB-Sheffield,: Dynamics 365 CRM - Support

Buyer: BRITISH BUSINESS BANK  
Current stage: Award  
OCID: ocds-b5fd17-0646a634-6497-4a59-9c68-503fb68f2146

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0646a634-6497-4a59-9c68-503fb68f2146)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0646a634-6497-4a59-9c68-503fb68f2146.json)

## Summary

The British Business Bank, located in Sheffield, has completed a procurement process for support services related to their Microsoft Dynamics 365 CRM system. The tender, identified as "GB-Sheffield: Dynamics 365 CRM - Support," was valued at £202,230 and officially concluded on 1st October 2021, with a contract period extending from 4th October 2021 until 31st March 2023. This procurement process was categorised under IT services and involved the award of a contract to Cognizant Worldwide Ltd, marking the process as complete with the award notice published on 1st December 2021.

This tender presents significant opportunities for businesses skilled in IT services, particularly those that specialise in software development, consulting, and support roles, to engage in future procurements. While the awarded contract has been secured by a large supplier, other organisations focusing on IT maintenance and consultancy could find value in competing for similar future contracts, especially if they can demonstrate innovative approaches or cost-effective solutions tailored to the specific needs of government and large-scale operations.

## Notice

ITSolDel - C1396 Maintenance and support services relating to Microsoft Dynamics 365 CRM system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0a409454-60ea-4330-9070-970d1306545c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Dec 2021 |
| Submission deadline | 30 Sep 2021 |
| Future notice date | Not specified |
| Award date | 30 Sep 2021 |
| Contract period | 3 Oct 2021 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £202,230 |
| Lots value | Not specified |
| Awards value | £202,230 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH BUSINESS BANK |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2GQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COGNIZANT WORLDWIDE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Dec 2021 at 13:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0a409454-60ea-4330-9070-970d1306545c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0a409454-60ea-4330-9070-970d1306545c
  1st December 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=647480880
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0646a634-6497-4a59-9c68-503fb68f2146. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0646a634-6497-4a59-9c68-503fb68f2146.json.