--- title: "The provision of Call Monitoring Services" ocid: "ocds-b5fd17-069e5a07-2859-4888-940b-8dfc900da54b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-069e5a07-2859-4888-940b-8dfc900da54b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-069e5a07-2859-4888-940b-8dfc900da54b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-069e5a07-2859-4888-940b-8dfc900da54b.json" source: "Contracts Finder" current_stage: "Planning" buyer: "MIDLAND HEART HOUSING LTD" published: "2021-07-20" --- # The provision of Call Monitoring Services Buyer: MIDLAND HEART HOUSING LTD Current stage: Planning OCID: ocds-b5fd17-069e5a07-2859-4888-940b-8dfc900da54b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-069e5a07-2859-4888-940b-8dfc900da54b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-069e5a07-2859-4888-940b-8dfc900da54b.json) ## Summary The procurement process involves Midland Heart Housing Ltd seeking providers for a contract titled "The provision of Call Monitoring Services." This tender falls under the industry category of alarm-monitoring services and is located within the East and West Midlands regions of the United Kingdom. Currently in the planning stage, the procurement method being utilised is an open procedure above threshold, with a total contract value of £360,000 and a minimum value of £120,000. The contract period is set to begin on 3rd January 2022 and will run until 2nd January 2024, with significant milestones, including a future notice date on 1st September 2021 for potential bidders. This tender presents substantial opportunities for businesses, particularly those specialising in telecare and alarm monitoring services. Companies that can offer high-quality solutions tailored to the specific needs of large residential care providers, like Midland Heart, would be particularly well-suited to compete. With a focus on delivering comprehensive monitoring services, including handling units for emergency alarms and environmental sensors, businesses in the technology and community care sectors can position themselves advantageously in this procurement. ## Notice Midland Heart are looking for a high quality solution for the Call Monitoring System, from quality providers that deliver a service that is demonstrably focused around the needs of Midland Heart. Midland Hearts Retirement Services consists of 110 schemes spread with a total of 3194 individual properties which are a mix of Composite blocks and bungalows, which includes General Needs properties, Care and Support properties, Home Options (Leasehold and Shared Ownership) properties and Mutual Properties. The core clients served by this contract are service users who have Warden Call Alarm equipment supplied and monitored over 24 hours per day/365 days per year. There is a mix of equipment throughout the estate, properties may have the following tele care equipment: A pull cord in every room and in communal areas such as lounges, corridors, stairwells, laundries and lifts A system linked to Flood Detectors, Fall Monitors, Wandering Alarms, Door entry systems and to building fire detection systems - listed below Monitoring, includes monitoring of all Telecom alarms, including communal units, smoke and Carbon Monoxide detectors and all other fire detection systems. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3318b25d-a55f-475c-8150-58382877d04b | | Notice type | Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Jul 2021 | | Submission deadline | Not specified | | Future notice date | 1 Sep 2021 | | Award date | Not specified | | Contract period | 3 Jan 2022 - 2 Jan 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £360,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MIDLAND HEART HOUSING LTD | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B15 1LZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Ladywood | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLF East Midlands (England), TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79711000 - Alarm-monitoring services ## Release History - 20 Jul 2021 at 12:17 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/3318b25d-a55f-475c-8150-58382877d04b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/3318b25d-a55f-475c-8150-58382877d04b 20th July 2021 - Future opportunity notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/midlandheart/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-069e5a07-2859-4888-940b-8dfc900da54b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-069e5a07-2859-4888-940b-8dfc900da54b.json.