---
title: "HMRC Customer Experience Survey 2015-18"
ocid: "ocds-b5fd17-06a4f871-4a1f-4c54-bce4-f5a9f4478489"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-06a4f871-4a1f-4c54-bce4-f5a9f4478489"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-06a4f871-4a1f-4c54-bce4-f5a9f4478489.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-06a4f871-4a1f-4c54-bce4-f5a9f4478489.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2018-03-15"
---

# HMRC Customer Experience Survey 2015-18

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-06a4f871-4a1f-4c54-bce4-f5a9f4478489

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## Summary

The procurement process pertains to the 'HMRC Customer Experience Survey 2015-18', initiated by H M Revenue & Customs, which is tasked with monitoring customer experiences related to tax interactions in the UK. The contract, valued at approximately £1.3 million, is classified within the industry category of research and development services and related consultancy services. This particular stage of the procurement is marked as 'Award', with the contract period running from 31st March 2015 to 30th April 2018, and the award was officially published on 15th March 2018. The procurement was conducted through a selective method, specifically a call-off from a framework agreement, with the tender period closing on 9th March 2015.

This tender presents significant opportunities for businesses specialised in customer experience research and consultancy, particularly those with expertise in surveying methodologies and data analysis. Large-scale organisations or firms with a proven track record in handling governmental contracts would be particularly well-suited to compete for similar future opportunities, given the need for robust methodologies to gather and analyse customer data for organisations like HM Revenue & Customs.

## Notice

The Customer Survey, which is being redesigned for 2015-18, allows HMRC to monitor customer experience and perceptions of dealing with HMRC. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRC's performance against a number of key customer experience measures and allow us to track changes in them over time. Additional information: This is an amendment to the existing HM Revenue & Customs Customer Survey 2015-18 contract, ref 1415CTS07, to include an additional Address Based Online Survey trial taking the total cost of the contract from PS1.2 to PS1.3 million.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/707516e8-6e19-4d7c-bab1-4f21332083fa |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Mar 2018 |
| Submission deadline | 9 Mar 2015 |
| Future notice date | Not specified |
| Award date | 20 Mar 2015 |
| Contract period | 30 Mar 2015 - 31 Mar 2015 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,300,346 |
| Lots value | Not specified |
| Awards value | £1,202,094 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M60 9AF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TNS-BMRB |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 15 Mar 2018 at 14:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/707516e8-6e19-4d7c-bab1-4f21332083fa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/707516e8-6e19-4d7c-bab1-4f21332083fa
  15th March 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-06a4f871-4a1f-4c54-bce4-f5a9f4478489. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-06a4f871-4a1f-4c54-bce4-f5a9f4478489.json.