---
title: "Customer Service Surveys and Data Collection"
ocid: "ocds-b5fd17-06b35f60-f7e3-4c3b-ac8c-7647818efd79"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-06b35f60-f7e3-4c3b-ac8c-7647818efd79"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-06b35f60-f7e3-4c3b-ac8c-7647818efd79.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-06b35f60-f7e3-4c3b-ac8c-7647818efd79.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NOTTING HILL GENESIS"
published: "2022-01-21"
---

# Customer Service Surveys and Data Collection

Buyer: NOTTING HILL GENESIS  
Current stage: Tender  
OCID: ocds-b5fd17-06b35f60-f7e3-4c3b-ac8c-7647818efd79

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-06b35f60-f7e3-4c3b-ac8c-7647818efd79)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-06b35f60-f7e3-4c3b-ac8c-7647818efd79.json)

## Summary

The procurement process titled "Customer Service Surveys and Data Collection" is initiated by Notting Hill Genesis, a buyer located in London, United Kingdom. This tender falls within the services industry, specifically focusing on survey services as classified by the CPV code 79311000. The procurement is currently at the tender stage, with documents published on 21st January 2022. Interested parties have until 21st February 2022 to submit their bids, and the contract is expected to commence on 1st October 2022, lasting until 30th September 2027. The total estimated value of the procurement is £550,000, and it is being conducted using an open procedure procurement method.

This tender presents a substantial opportunity for businesses specialising in customer feedback solutions, data collection, and analysis services. Companies that can provide real-time, multi-channel feedback solutions and the capability to handle both positive and negative feedback will be particularly well-suited to apply. As Notting Hill Genesis seeks to enhance its understanding of resident experiences, businesses with experience in customer engagement, analytics, and service recovery mechanisms may find this a valuable opportunity for growth and collaboration.

## Notice

NHG collect feedback from our residents about their transactions and interactions with us. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things. To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents. The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7f169769-0ee2-49c6-be21-bb894b79bf86 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jan 2022 |
| Submission deadline | 21 Feb 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Sep 2022 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £550,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTING HILL GENESIS |
| Locality | LONDON |
| Post town | North London |
| Postcode | N1 9FL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Caledonian |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 21 Jan 2022 at 13:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7f169769-0ee2-49c6-be21-bb894b79bf86

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7f169769-0ee2-49c6-be21-bb894b79bf86
  21st January 2022 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Survey-services./F5FWX577YN
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-06b35f60-f7e3-4c3b-ac8c-7647818efd79. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-06b35f60-f7e3-4c3b-ac8c-7647818efd79.json.