--- title: "Tenant Charter - Single Point of Contact" ocid: "ocds-b5fd17-06fb0da2-d1cb-4214-bc5f-10f44f1f0d00" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-06fb0da2-d1cb-4214-bc5f-10f44f1f0d00" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-06fb0da2-d1cb-4214-bc5f-10f44f1f0d00.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-06fb0da2-d1cb-4214-bc5f-10f44f1f0d00.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LONDON BOROUGH OF LAMBETH" published: "2021-04-14" --- # Tenant Charter - Single Point of Contact Buyer: LONDON BOROUGH OF LAMBETH Current stage: Tender OCID: ocds-b5fd17-06fb0da2-d1cb-4214-bc5f-10f44f1f0d00 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-06fb0da2-d1cb-4214-bc5f-10f44f1f0d00) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-06fb0da2-d1cb-4214-bc5f-10f44f1f0d00.json) ## Summary The London Borough of Lambeth is inviting bids for the "Tenant Charter - Single Point of Contact" tender, aimed at enhancing housing services within the borough. This open procurement process, categorised under housing services, is currently in the Tender stage, with submissions due by 10th May 2021. The contract is expected to commence on 1st August 2021 and will run until 31st July 2023. The successful provider will be responsible for managing a dedicated telephone support line for private renters, providing expert advice in line with the recently introduced Renters Charter. This tender presents significant opportunities for businesses specialising in housing services, community support, or social services, especially those with experience in assisting private renters. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are particularly encouraged to compete for this contract. The ability to deliver responsive, knowledgeable support and to work closely with local authorities will be crucial for potential bidders seeking to grow their business through this valuable public service initiative. ## Notice The London Borough of Lambeth (the Council) have recently introduced a Renters Charter (the Charter), published on the website here - www.lambeth.gov.uk/your-renting-rights The Charter provides advice and information to private renters in the borough about their rights and responsibilities. The Council wishes to procure a third-party provider to respond to requests for information and help via telephone calls made by persons making use of the information provided in the Charter. The successful provider will note that from time to time the Charter will be updated to ensure it remains current and up to date. The Council will expect the contracted provider to remain competent in all areas of the Charter (including updates). In addition, the contracted provider will provide advice and assistance to private tenants in their application for a Rent Repayment Order (RRO). Where it is a person in receipt of Local Housing Allowance the contracted provider will refer the case to the Council to consider seeking an RRO. The contracted provider will need to respond to a dedicated telephone number, which will be a Council number monitored by the contract organisation for Lambeth residents to call within defined hours. The contracted provider will provide expert advice to the callers on all aspects of the Charter and will aim to resolve matters without redirecting to the Council. Where necessary the contracted provider will refer/sign post callers to the appropriate services within the Council or external agencies/organisations. Where the contracted provider refers to another service, they will ensure all relevant details are provided in writing to the service. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ec0a7af8-5669-4e48-9785-c615ffd2c2f7 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Apr 2021 | | Submission deadline | 10 May 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Jul 2021 - 31 Jul 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF LAMBETH | | Locality | LONDON | | Post town | South West London | | Postcode | SW2 1NR | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI45 Lambeth | | Local authority | Lambeth | | Electoral ward | Brixton Rush Common | | Westminster constituency | Clapham and Brixton Hill | | Delivery location | TLI London | ## CPV Codes ### Divisions - 70 - Real estate services - 98 - Other community, social and personal services ### Codes - 70333000 - Housing services - 98000000 - Other community, social and personal services ## Release History - 14 Apr 2021 at 15:27 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ec0a7af8-5669-4e48-9785-c615ffd2c2f7 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ec0a7af8-5669-4e48-9785-c615ffd2c2f7 14th April 2021 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/2039f842-ae53-48b9-b1de-86d2e02018a5 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/2a529bc7-6ae5-4108-aa40-2f54d4ab8b40 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/baaed715-28fe-4b3f-90be-ede6e3f913d2 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/21fc13f3-0e72-4800-b9c6-efe3d04bd86d ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-06fb0da2-d1cb-4214-bc5f-10f44f1f0d00. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-06fb0da2-d1cb-4214-bc5f-10f44f1f0d00.json.