---
title: "Customer Services and Digital (Soft Market Testing)"
ocid: "ocds-b5fd17-070b2418-13e0-417d-99b1-186326e2ff0a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-070b2418-13e0-417d-99b1-186326e2ff0a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-070b2418-13e0-417d-99b1-186326e2ff0a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-070b2418-13e0-417d-99b1-186326e2ff0a.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CHESHIRE WEST AND CHESTER BOROUGH COUNCIL"
published: "2023-07-13"
---

# Customer Services and Digital (Soft Market Testing)

Buyer: CHESHIRE WEST AND CHESTER BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-070b2418-13e0-417d-99b1-186326e2ff0a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-070b2418-13e0-417d-99b1-186326e2ff0a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-070b2418-13e0-417d-99b1-186326e2ff0a.json)

## Summary

The Cheshire West and Chester Borough Council is seeking providers for Customer Services and Digital solutions through an open procedure. The procurement process involves building on existing customer services and enhancing digital online services. The contract period runs from 23rd August 2023 to 31st August 2023, with the tender deadline set for 27th July 2023. This opportunity falls under the IT services category.

This tender by the Cheshire West and Chester Borough Council presents an avenue for IT service providers specialising in consulting, software development, and Internet support to expand their business. Businesses offering innovative digital solutions and customer service enhancements are well-suited to compete. Engaging in this tender could lead to growth opportunities in the services sector and collaboration towards improving customer experiences.

## Notice

Cheshire West and Chester Council is currently considering options for Customer Services and Digital and is testing the market to establish if there are suitable providers that can provide a system of this type. The Council is looking to build on the success of customer services and improve further its positive customers experience and shift to digital online services where possible.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c2fd3852-5c45-4175-bba3-75595811bafe |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jul 2023 |
| Submission deadline | 27 Jul 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 22 Aug 2023 - 31 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHESHIRE WEST AND CHESTER BOROUGH COUNCIL |
| Locality | ELLESMERE PORT |
| Post town | Chester |
| Postcode | CH65 0BE |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD63 Cheshire West and Chester |
| Local authority | Cheshire West and Chester |
| Electoral ward | Central & Grange |
| Westminster constituency | Ellesmere Port and Bromborough |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Jul 2023 at 08:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c2fd3852-5c45-4175-bba3-75595811bafe

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c2fd3852-5c45-4175-bba3-75595811bafe
  13th July 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.cheshirewestandchester.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-070b2418-13e0-417d-99b1-186326e2ff0a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-070b2418-13e0-417d-99b1-186326e2ff0a.json.