---
title: "Cloud Specialist Support"
ocid: "ocds-b5fd17-07164dee-728c-444f-905f-fc7f65ba4e66"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-07164dee-728c-444f-905f-fc7f65ba4e66"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-07164dee-728c-444f-905f-fc7f65ba4e66.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-07164dee-728c-444f-905f-fc7f65ba4e66.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2019-10-09"
---

# Cloud Specialist Support

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-07164dee-728c-444f-905f-fc7f65ba4e66

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-07164dee-728c-444f-905f-fc7f65ba4e66)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-07164dee-728c-444f-905f-fc7f65ba4e66.json)

## Summary

The procurement process titled "Cloud Specialist Support" was initiated by H M Revenue & Customs (HMRC) to enhance incident support and resolution of their Azure Platform. The procurement method employed was selective, functioning as a call-off from a framework agreement. The process is currently complete and involves a contract value of £35,100, with a contract period running from 15th July 2019 to 15th April 2020. HMRC is located at 100 Whitehall, Westminster, London, within the software package and information systems industry.

This tender presents opportunities for small and medium-sized enterprises (SMEs) with expertise in cloud services, particularly those experienced in Microsoft Azure and related support. Businesses that can offer specialist skills to assist HMRC as they expand their cloud capabilities would be well-suited to compete. Engaging in this project can help such companies grow by aligning themselves with HMRC’s strategic objectives to increase cloud adoption.

## Notice

HMRC need the supplier to deliver key incident support and resolution of the Azure Platform for HMRC, this includes the escalation to Microsoft if required. As HMRC drives to increase Cloud Adoption in line with HMRC strategy there is a need to bring in specialist support skills in the area of Microsoft Azure and the new tools available on the platform. The support is to assist in the operation support of the Azure platform, providing an escalation point for the HMRC Operational team as HMRC increases its own skills though HMRC has some skills in this area the new features are not fully understood by internal resources and as additional training is provided there is the need to have the additional level of support with a specialist.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c25da7ae-9ad6-464c-8da9-850449428aa0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Oct 2019 |
| Submission deadline | 8 Jul 2019 |
| Future notice date | Not specified |
| Award date | 11 Jul 2019 |
| Contract period | 14 Jul 2019 - 15 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,100 |
| Lots value | Not specified |
| Awards value | £35,100 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2NP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOL-TEC |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 9 Oct 2019 at 13:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c25da7ae-9ad6-464c-8da9-850449428aa0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c25da7ae-9ad6-464c-8da9-850449428aa0
  9th October 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ead08a55-96e6-472b-aace-9a9f1f81f051

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-07164dee-728c-444f-905f-fc7f65ba4e66. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-07164dee-728c-444f-905f-fc7f65ba4e66.json.