---
title: "ISOP Strategic Delivery Partner"
ocid: "ocds-b5fd17-072a695a-db23-4d74-96cc-93b3f9ac4ee9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-072a695a-db23-4d74-96cc-93b3f9ac4ee9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-072a695a-db23-4d74-96cc-93b3f9ac4ee9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-072a695a-db23-4d74-96cc-93b3f9ac4ee9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2026-03-24"
---

# ISOP Strategic Delivery Partner

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-072a695a-db23-4d74-96cc-93b3f9ac4ee9

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## Summary

The Department for Work and Pensions (DWP), situated in Blackpool, is the buying organisation for the ISOP Strategic Delivery Partner contract, aimed at supporting its Intelligent Service Operations Programme. This procurement is focused on information technology services and will leverage intelligent automation, AI, and machine learning to modernise digital service management. Deloitte LLP has been awarded the contract, valued at £1,920,840 GBP, with a contract period from 13th March 2026 to 12th March 2028. The procurement was conducted via a selective process, specifically through call-off from a framework agreement, and the award stage is currently active as of 11th February 2026.

This tender presents significant opportunities for businesses specialising in information technology services, especially those capable of providing advanced automation and AI solutions for large-scale operations. Despite not being suitable for SMEs and VCSEs, larger corporations with expertise in transforming legacy systems and improving service delivery through smart technologies could benefit greatly from alignment with the DWP's strategic objectives. The partnership with DWP offers a pathway for such businesses to expand their influence and showcase innovation within the UK's public sector IT landscape.

## Notice

DWP Digital requires a strategic delivery partner to support the Intelligent Service Operations Programme (ISOP). This programme aims to transform DWP's digital service management by introducing intelligent automation, AI, and machine learning to improve efficiency, scalability, and citizen centric service delivery. The transformation will modernise legacy systems, reduce technical debt, and enable proactive service operations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ed0310f8-3f7b-42d2-86d8-9f033f3de15f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Mar 2026 |
| Submission deadline | 23 Jan 2026 |
| Future notice date | Not specified |
| Award date | 11 Feb 2026 |
| Contract period | 13 Mar 2026 - 12 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,000,000 |
| Lots value | Not specified |
| Awards value | £1,920,840 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 24 Mar 2026 at 13:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ed0310f8-3f7b-42d2-86d8-9f033f3de15f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ed0310f8-3f7b-42d2-86d8-9f033f3de15f
  24th March 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-072a695a-db23-4d74-96cc-93b3f9ac4ee9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-072a695a-db23-4d74-96cc-93b3f9ac4ee9.json.