---
title: "Civica Revenues & Benefits System Renewal - Direct Award via CCS BOS (RM6194)"
ocid: "ocds-b5fd17-072aff91-aa70-400f-abee-8f6d4242c044"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-072aff91-aa70-400f-abee-8f6d4242c044"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-072aff91-aa70-400f-abee-8f6d4242c044.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-072aff91-aa70-400f-abee-8f6d4242c044.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2024-06-20"
---

# Civica Revenues & Benefits System Renewal - Direct Award via CCS BOS (RM6194)

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-072aff91-aa70-400f-abee-8f6d4242c044

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-072aff91-aa70-400f-abee-8f6d4242c044)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-072aff91-aa70-400f-abee-8f6d4242c044.json)

## Summary

The Durham County Council has awarded a contract to CIVICA UK LIMITED for the provision of an updated/renewed contract for various in-situ Civica products. The contract includes the Civica OPENRevenues (OR) integrated Revenues, Benefits, DIP, and workflow system, among others, under a multi-year enterprise licence agreement. The procurement method was selective, with a call-off from a framework agreement. The contract period runs from September 8, 2024, to September 7, 2034, and the tender period ended on March 18, 2024. The contract is valued at £7,991,300 GBP.

This tender provides opportunities for businesses, particularly SMEs and VCSEs, in the software package and information systems industry category. Companies suited for this tender should offer services related to software packages and system information. The direct award via CCS BOS (RM6194) offers growth potential for businesses providing cloud-hosted and on-prem provisions, with an eventual move to an entirely cloud-hosted provision during the contract term. Businesses interested in service contracts with long-term support and maintenance arrangements should consider this opportunity.

## Notice

Provision of updated / renewed contract for various in-situ Civica products to enable to continuation of the service being provided. This includes the Civica OPENRevenues (OR) integrated Revenues, Benefits, DIP and workflow system, Civica Pay Cash Receipting, and Income Management and reconciliation systems. This will be combined via a multi-year enterprise licence agreement plus annual support and maintenance contract arrangements, which will support the council over the term of the contract by minimising additional costs and have supported budget forecasting. There will be a combination of fully cloud hosted and on-prem provisions which will eventually move to entire cloud hosted provision during the contract term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0edf2aa9-2b6f-455c-be63-381e41e2f453 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jun 2024 |
| Submission deadline | 18 Mar 2024 |
| Future notice date | Not specified |
| Award date | 20 Mar 2024 |
| Contract period | 7 Sep 2024 - 7 Sep 2034 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £7,991,300 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UQ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 20 Jun 2024 at 15:30 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0edf2aa9-2b6f-455c-be63-381e41e2f453
- 20 Jun 2024 at 15:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0edf2aa9-2b6f-455c-be63-381e41e2f453

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0edf2aa9-2b6f-455c-be63-381e41e2f453
  20th June 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-072aff91-aa70-400f-abee-8f6d4242c044. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-072aff91-aa70-400f-abee-8f6d4242c044.json.