---
title: "Case Management/CRM System"
ocid: "ocds-b5fd17-073565dc-2e43-486d-a65e-64ba4092cb68"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-073565dc-2e43-486d-a65e-64ba4092cb68"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-073565dc-2e43-486d-a65e-64ba4092cb68.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-073565dc-2e43-486d-a65e-64ba4092cb68.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WARWICKSHIRE COUNTY COUNCIL"
published: "2023-09-28"
---

# Case Management/CRM System

Buyer: WARWICKSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-073565dc-2e43-486d-a65e-64ba4092cb68

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-073565dc-2e43-486d-a65e-64ba4092cb68)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-073565dc-2e43-486d-a65e-64ba4092cb68.json)

## Summary

The Warwickshire County Council recently awarded a contract for a Case Management/CRM System with a total value of £430,586.88. The procurement method used was selective, specifically calling off from the G-Cloud 13 Framework. The contract period is set to run from October 16, 2023, to October 15, 2027. The procurement stage has been completed, and the procurement location is in the West Midlands, United Kingdom.

This tender presents an opportunity for businesses providing software packages and information systems to compete for contracts. Small and medium enterprises (SMEs) are particularly suited for this opportunity. The buying organisation, Warwickshire County Council, sought a system to support HR&OD and ICT activity. Suppliers such as Hornbill Service Management Limited, a large-scale entity, successfully secured the contract.

## Notice

WCC required a case management/CRM system to suit the purposes of HR&OD and ICT activity. This award was made via the G-Cloud 13 Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b2d8fa26-498a-493a-956f-12e1940e773b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Sep 2023 |
| Submission deadline | 28 Feb 2023 |
| Future notice date | Not specified |
| Award date | 6 Sep 2023 |
| Contract period | 15 Oct 2023 - 15 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £430,586 |
| Lots value | Not specified |
| Awards value | £430,586 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WARWICKSHIRE COUNTY COUNCIL |
| Locality | WARWICK |
| Post town | Coventry |
| Postcode | CV34 4RL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Warwick |
| Electoral ward | Warwick Saltisford |
| Westminster constituency | Warwick and Leamington |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HORNBILL SERVICE MANAGEMENT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 Sep 2023 at 14:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b2d8fa26-498a-493a-956f-12e1940e773b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b2d8fa26-498a-493a-956f-12e1940e773b
  28th September 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-073565dc-2e43-486d-a65e-64ba4092cb68. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-073565dc-2e43-486d-a65e-64ba4092cb68.json.