---
title: "Rail Ombudsman Consumer Satisfaction Survey"
ocid: "ocds-b5fd17-076a916b-d7a8-4948-80fe-513ddc9bef07"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-076a916b-d7a8-4948-80fe-513ddc9bef07"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-076a916b-d7a8-4948-80fe-513ddc9bef07.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-076a916b-d7a8-4948-80fe-513ddc9bef07.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2024-03-08"
---

# Rail Ombudsman Consumer Satisfaction Survey

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-076a916b-d7a8-4948-80fe-513ddc9bef07

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-076a916b-d7a8-4948-80fe-513ddc9bef07)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-076a916b-d7a8-4948-80fe-513ddc9bef07.json)

## Summary

The Office of Rail and Road has successfully completed the procurement process for the "Rail Ombudsman Consumer Satisfaction Survey" project. This service contract falls under the category of customer survey services with a total value of £21,749. The tender was conducted using a direct procurement method with a single tender action below the threshold. The contract period is from 22nd February 2024 to 31st March 2024.

This tender opportunity, awarded to Ipsos (Market Research) Ltd, is relevant for businesses specialised in customer survey services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are encouraged to explore potential collaborations with the buyer, the Office of Rail and Road. The completion of this survey offers a business growth opportunity to entities equipped to deliver high-quality customer satisfaction surveys within the United Kingdom.

## Notice

Rail Ombudsman Consumer Satisfaction Survey conducted jointly with the Rail Ombudsman service provider.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c0968c4c-5783-41ca-bb8f-616c89219507 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Mar 2024 |
| Submission deadline | 1 Feb 2024 |
| Future notice date | Not specified |
| Award date | 20 Feb 2024 |
| Contract period | 22 Feb 2024 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £21,749 |
| Lots value | Not specified |
| Awards value | £21,749 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS (MARKET RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 8 Mar 2024 at 16:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c0968c4c-5783-41ca-bb8f-616c89219507

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c0968c4c-5783-41ca-bb8f-616c89219507
  8th March 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4add15db-78f3-4088-81b7-42a7d3d5f081
  A redacted copy of the jointly signed SOW (Ipsos, DRO and ORR)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-076a916b-d7a8-4948-80fe-513ddc9bef07. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-076a916b-d7a8-4948-80fe-513ddc9bef07.json.