---
title: "SPaTS Framework Lot 1 - Using mystery shopping to improve our customer service"
ocid: "ocds-b5fd17-079caeda-adca-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-079caeda-adca-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-079caeda-adca-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-079caeda-adca-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS AGENCY"
published: "2016-11-18"
---

# SPaTS Framework Lot 1 - Using mystery shopping to improve our customer service

Buyer: HIGHWAYS AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-079caeda-adca-11e6-9901-0019b9f3037b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-079caeda-adca-11e6-9901-0019b9f3037b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-079caeda-adca-11e6-9901-0019b9f3037b.json)

## Summary

The recent procurement process titled "SPaTS Framework Lot 1 - Using mystery shopping to improve our customer service," undertaken by the Highways Agency, has been completed. This contract, valued at £62,443.09, falls within the Civil Engineering Consultancy Services sector, specifically located in the West Midlands, United Kingdom. The procurement process initiated with a tender period ending on 18th July 2016, with the contract period running from 18th July 2016 to 17th July 2017. The buying organisation, Highways Agency, located at Lateral, 8 City Walk, Leeds, was the lead in this tender process.

This tender presents an opportunity for businesses specialising in customer service enhancement through innovative methodologies such as mystery shopping. Small and medium enterprises (SMEs) are particularly well-suited to compete for such contracts, given their agility and ability to tailor services to meet specific customer needs. Participating firms can leverage their expertise in civil engineering consultancy and customer service improvement to position themselves favourably in future procurement opportunities, contributing to their growth and market presence.

## Notice

Using mystery shopping to improve our customer service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dad7b3d7-7c22-4e6a-8263-eafd22b0a2a8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 18 Jul 2016 |
| Future notice date | Not specified |
| Award date | 17 Jul 2016 |
| Contract period | 17 Jul 2016 - 17 Jul 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £62,443 |
| Lots value | Not specified |
| Awards value | £62,443 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS AGENCY |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS11 9AT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Beeston & Holbeck |
| Westminster constituency | Leeds South |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WSP |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311000 - Civil engineering consultancy services

## Release History

- 18 Nov 2016 at 20:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dad7b3d7-7c22-4e6a-8263-eafd22b0a2a8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dad7b3d7-7c22-4e6a-8263-eafd22b0a2a8
  12th August 2016 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-079caeda-adca-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-079caeda-adca-11e6-9901-0019b9f3037b.json.