---
title: "Trading Standards CRM"
ocid: "ocds-b5fd17-07b302ce-a201-43a7-9cd1-4b6f8bbd04c0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-07b302ce-a201-43a7-9cd1-4b6f8bbd04c0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-07b302ce-a201-43a7-9cd1-4b6f8bbd04c0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-07b302ce-a201-43a7-9cd1-4b6f8bbd04c0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GLOUCESTERSHIRE COUNTY COUNCIL"
published: "2021-10-07"
---

# Trading Standards CRM

Buyer: GLOUCESTERSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-07b302ce-a201-43a7-9cd1-4b6f8bbd04c0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-07b302ce-a201-43a7-9cd1-4b6f8bbd04c0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-07b302ce-a201-43a7-9cd1-4b6f8bbd04c0.json)

## Summary

The Gloucestershire County Council has successfully completed a procurement process for a software solution titled "Trading Standards CRM," within the services industry category. This contract, which focuses on compiling software packages, is valued at £138,346.53 and will be executed over a period from 30 September 2021 to 29 September 2026. The procurement method employed was a direct award, with the tender period ending on 28 September 2021. The delivery of the service will take place across England, specifically from the council’s offices in Gloucester.

This tender presents significant opportunities for businesses, particularly those specialising in software development and customer relationship management systems. Small and medium-sized enterprises (SMEs) may find this an ideal competition, as the suitability criteria favour them. Companies with expertise in compiling software packages that can handle public complaints management and enforcement advice will be especially well-suited to engage in similar procurement processes, thereby fostering potential business growth in this sector.

## Notice

Trading Standards requires a software solution to manage and record complaints from the public and subsequent enforcement or advice activity

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fac5383e-af0c-4ece-8825-7b9f8f0b08bd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2021 |
| Submission deadline | 28 Sep 2021 |
| Future notice date | Not specified |
| Award date | 28 Sep 2021 |
| Contract period | 29 Sep 2021 - 29 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £138,346 |
| Lots value | Not specified |
| Awards value | £138,346 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GLOUCESTERSHIRE COUNTY COUNCIL |
| Locality | GLOUCESTER |
| Post town | Gloucester |
| Postcode | GL2 2AX |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK73 Gloucestershire CC |
| Local authority | Gloucester |
| Electoral ward | Quedgeley Fieldcourt |
| Westminster constituency | Gloucester |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package
- 48981000 - Compiling software packages

## Release History

- 7 Oct 2021 at 11:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fac5383e-af0c-4ece-8825-7b9f8f0b08bd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fac5383e-af0c-4ece-8825-7b9f8f0b08bd
  7th October 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gloucestershire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-07b302ce-a201-43a7-9cd1-4b6f8bbd04c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-07b302ce-a201-43a7-9cd1-4b6f8bbd04c0.json.