--- title: "Opportunity - TEN_592 - Procurement of a staff benefits platform (software) with the associated services including brokerage ." ocid: "ocds-b5fd17-07c03fae-b040-47f6-b453-f6a74c78cf30" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-07c03fae-b040-47f6-b453-f6a74c78cf30" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-07c03fae-b040-47f6-b453-f6a74c78cf30.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-07c03fae-b040-47f6-b453-f6a74c78cf30.json" source: "Contracts Finder" current_stage: "Tender" buyer: "FINANCIAL OMBUDSMAN SERVICE" published: "2021-12-03" --- # Opportunity - TEN_592 - Procurement of a staff benefits platform (software) with the associated services including brokerage . Buyer: FINANCIAL OMBUDSMAN SERVICE Current stage: Tender OCID: ocds-b5fd17-07c03fae-b040-47f6-b453-f6a74c78cf30 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-07c03fae-b040-47f6-b453-f6a74c78cf30) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-07c03fae-b040-47f6-b453-f6a74c78cf30.json) ## Summary The Financial Ombudsman Service is currently in the tender stage for the procurement of a staff benefits platform and associated brokerage services, with the tender titled "Opportunity - TEN_592". This open procedure is classified under the CPV code "18530000" for "Presents and rewards" and encompasses various service categories including software, financial, and insurance services. The tender period concludes on 24 January 2022, and the contract is expected to commence in July 2022, with a potential duration of four years plus two additional one-year extensions. The services will be implemented at their offices located in London and West Midlands, with contract values ranging from £850,000 to £1,250,000. This procurement presents significant growth opportunities for businesses specialising in cloud-based benefit platforms, integration with HR systems, and educational services. Companies that provide related software, benefits administration, and insurance brokerage services would be well-positioned to compete for this contract. In particular, small and medium enterprises (SMEs) are encouraged to participate, as they may offer innovative solutions tailored to the Financial Ombudsman Service's specific needs. Engaging in this tender could enhance a business's portfolio and establish a long-term relationship with a prominent public service organisation. ## Notice The Financial Ombudsman Service would like to post this open tender opportunity in order to source a supplier and award a contract for period of 4 years with an option to extend by 2 periods of 12 months each for the procurement of a staff benefits platform (software) with the associated services including brokerage . The high level requirements are as follows (Full specification can be found in the procurement documentation ref: ITT Volume 2 - Specification): - A flexible benefits platform (cloud based) which allows the hosting of our core, flexible and voluntary benefits as listed in our package (the system must have the ability to interface / integrate with our HR and Finance system, Workday. The list of benefits and all technical information can be found in the tender documentation. - Total reward statements (either point in time or dynamic) allowing staff to see their total reward in a single statement. The statement should contain information taken from our new Workday system. - Brokering of current insured benefits - Provision of educational materials such as (but not limited to) financial education, lifestyle and pension information. - Back office module to allow full and dynamic statistical reporting of benefits by Service personnel. - Ability to download benefit selection information to support payroll operations. - Supplier will be required to deliver a launch event(s) for the new platform. - Full promotional plan (with support) for the benefits programme, including (but not limited to) benefit fairs (in real life and/or virtual) - Telephone and email helpline for employees and administrators. Our current contract expires in September 2022 so we are looking to have a new contract in place for implementation to commence in July 2022 and a Go Live date of 01st October 2022. Please logon to our e-procurement tool Jaggaer to access the procurement documentation in order to tender for this opportunity: https://procurement.financial-ombudsman.org.uk/web/login.html This tender reference number is TEN_592 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ccbeef8a-ae93-4c4d-8e3d-5548d2f20635 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Dec 2021 | | Submission deadline | 24 Jan 2022 | | Future notice date | 29 Nov 2021 | | Award date | Not specified | | Contract period | 30 Jun 2022 - 30 Sep 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,250,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | FINANCIAL OMBUDSMAN SERVICE | | Locality | LONDON | | Post town | East London | | Postcode | E14 9SR | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI42 Tower Hamlets | | Local authority | Tower Hamlets | | Electoral ward | Canary Wharf | | Westminster constituency | Poplar and Limehouse | | Delivery location | TLG West Midlands (England), TLI London | ## CPV Codes ### Divisions - 18 - Clothing, footwear, luggage articles and accessories - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 66 - Financial and insurance services - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 18530000 - Presents and rewards - 30200000 - Computer equipment and supplies - 66000000 - Financial and insurance services - 66518100 - Insurance brokerage services - 75310000 - Benefit services - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security - 85312310 - Guidance services - 98300000 - Miscellaneous services ## Release History - 3 Dec 2021 at 17:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ccbeef8a-ae93-4c4d-8e3d-5548d2f20635 - 2 Nov 2021 at 08:46 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/a3058458-506e-45ac-989e-eb3d33e5774d - 12 Oct 2021 at 15:45 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/a3058458-506e-45ac-989e-eb3d33e5774d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ccbeef8a-ae93-4c4d-8e3d-5548d2f20635 3rd December 2021 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/a3058458-506e-45ac-989e-eb3d33e5774d 2nd November 2021 - Future opportunity notice on Contracts Finder - https://procurement.financial-ombudsman.org.uk Please register on the below link ## Notice URLs - https://procurement.financial-ombudsman.org.uk/web/login.html ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-07c03fae-b040-47f6-b453-f6a74c78cf30. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-07c03fae-b040-47f6-b453-f6a74c78cf30.json.