---
title: "WSFT - IT - Telephony Platform Managed Support Service"
ocid: "ocds-b5fd17-07de2ffd-50f6-4568-9051-360099bff5eb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-07de2ffd-50f6-4568-9051-360099bff5eb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-07de2ffd-50f6-4568-9051-360099bff5eb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-07de2ffd-50f6-4568-9051-360099bff5eb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "West Suffolk NHS Foundation Trust"
published: "2026-08-21"
---

# WSFT - IT - Telephony Platform Managed Support Service

Buyer: West Suffolk NHS Foundation Trust  
Current stage: Award  
OCID: ocds-b5fd17-07de2ffd-50f6-4568-9051-360099bff5eb

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## Summary

West Suffolk NHS Foundation Trust procured a managed support and maintenance service for its Unify OpenScape Enterprise telephony platform. The service covers proactive maintenance, technical support, fault resolution and software support, helping maintain the availability, performance and security of the Trust’s enterprise communications environment. The requirement supports the reliable operation of critical voice communication services used across the Trust. It is a business-to-business IT and telecommunications support service, classified under telephone equipment repair and maintenance. Delivery is associated with the Trust’s site at Hardwick Lane, Bury St Edmunds, Suffolk, and the wider West Suffolk NHS Foundation Trust communications environment. The buying organisation is West Suffolk NHS Foundation Trust.

The procurement is complete and has been awarded following a selective procedure using a call-off from a framework agreement. Bids were due by 1 May 2026 at 12:00. The contract was awarded on 2 July 2026 to CHARTERHOUSE VOICE & DATA LIMITED for £19,850. The contract period runs from 1 July 2026 to 30 June 2027. The award is active. The procurement was for services and was recorded as unsuitable for SMEs and voluntary, community or social enterprises. The published information identifies the selected supplier and the commercial outcome, but does not set out a separate quality, price or other evaluation weighting.

This award indicates demand from an NHS foundation trust for specialist support of an enterprise Unify OpenScape telephony platform. Suppliers considering future opportunities with this buyer would need credible capability in business telephony maintenance, platform support, software support and fault resolution. They would also need to demonstrate that they can protect service availability, performance and security across a critical communications environment, rather than provide only general IT helpdesk services. Relevant experience supporting comparable enterprise voice systems and the capacity to provide proactive maintenance and responsive technical assistance would strengthen a future proposition. The framework call-off route is also important: a supplier would need access to the relevant framework and an understanding of its call-off requirements.

## Notice

Provision of managed support and maintenance services for the Trust's Unify OpenScape Enterprise telephony platform. The service supports the Trust in maintaining the availability, performance and security of its enterprise communications environment through proactive maintenance, technical support, fault resolution and software support. The service helps ensure the continued reliable operation of critical voice communication services used across the Trust.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bbe34598-95f1-4c5d-8c96-3ceacc515c67 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Aug 2026 |
| Submission deadline | 1 May 2026 |
| Future notice date | Not specified |
| Award date | 2 Jul 2026 |
| Contract period | 1 Jul 2026 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £19,850 |
| Lots value | Not specified |
| Awards value | £19,850 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | West Suffolk NHS Foundation Trust |
| Locality | BURY ST EDMUNDS |
| Postcode area | Ipswich |
| Postcode | IP33 2QZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH64 West Suffolk |
| Local authority | West Suffolk |
| Electoral ward | Southgate |
| Westminster constituency | Bury St Edmunds and Stowmarket |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Charterhouse Voice & Data Limited |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50334140 - Repair and maintenance services of telephone sets

## Release History

- 21 Aug 2026 at 14:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bbe34598-95f1-4c5d-8c96-3ceacc515c67

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bbe34598-95f1-4c5d-8c96-3ceacc515c67
  21st August 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-07de2ffd-50f6-4568-9051-360099bff5eb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-07de2ffd-50f6-4568-9051-360099bff5eb.json.