---
title: "Integrated Tenant Experience Development Services"
ocid: "ocds-b5fd17-07ec6153-9634-4dad-9cd1-be78b285bca8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-07ec6153-9634-4dad-9cd1-be78b285bca8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-07ec6153-9634-4dad-9cd1-be78b285bca8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-07ec6153-9634-4dad-9cd1-be78b285bca8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRISTOL CITY COUNCIL"
published: "2018-07-11"
---

# Integrated Tenant Experience Development Services

Buyer: BRISTOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-07ec6153-9634-4dad-9cd1-be78b285bca8

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## Summary

Bristol City Council is seeking service providers for the "Integrated Tenant Experience Development Services" project, with a total contract value of £720,000. The tender process, which has concluded with the award date on 25 January 2017, focused on improving digital services for housing. This initiative falls under the IT services category and is aimed at re-integrating various tenant services in Bristol, located in the South West of the United Kingdom. The project commenced on 13 March 2017 and was scheduled to end on 12 March 2019.

This tender presents an opportunity for businesses, especially SMEs, that specialise in IT consulting, software development, and support services to contribute to enhancing digital infrastructure for housing. Companies with expertise in user-centred design and experience in managing digital service developments would be particularly well-suited to participate in similar future tenders and contract awards. Engaging with this contract can lead to potential long-term partnerships with Bristol City Council and help businesses expand their portfolio in public sector projects.

## Notice

Bristol City Council (BCC) is replacing it's housing system, switching from legacy system (Northgate OHMS) to Civica CX by May 2017. This project means our tenant rent account and repairs digital services for tenants must be re-integrated using Liferay. BCC want to improve existing, and create new, services for tenants continuing to focus on user centred design to achieve the future vision for housing digital services. BCC have limited in-house capacity and need to augment our internal team with the help of a supplier. This contract is for the provision of these expertise and aim is to deliver as much of the development backlog as possible whilst maintaining quality and optimal velocity as we scale up capacity.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bc4de2be-8b83-4e17-ba25-b7c3ad17e97f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jul 2018 |
| Submission deadline | 20 Dec 2016 |
| Future notice date | Not specified |
| Award date | 25 Jan 2017 |
| Contract period | 13 Mar 2017 - 12 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £720,000 |
| Lots value | Not specified |
| Awards value | £720,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRISTOL CITY COUNCIL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS7 9TB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lockleaze |
| Westminster constituency | Bristol North East |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PFI KNOWLEDGE SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 11 Jul 2018 at 15:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bc4de2be-8b83-4e17-ba25-b7c3ad17e97f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bc4de2be-8b83-4e17-ba25-b7c3ad17e97f
  11th July 2018 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=9b1a2b1e-5ac0-e611-8118-000c29c9ba21
  Advert

## Notice URLs

- https://www.bristol.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-07ec6153-9634-4dad-9cd1-be78b285bca8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-07ec6153-9634-4dad-9cd1-be78b285bca8.json.