---
title: "CRM System"
ocid: "ocds-b5fd17-07fcfadf-2aab-4650-b120-b190ac5f36fc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-07fcfadf-2aab-4650-b120-b190ac5f36fc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-07fcfadf-2aab-4650-b120-b190ac5f36fc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-07fcfadf-2aab-4650-b120-b190ac5f36fc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "REDCAR & CLEVELAND BOROUGH COUNCIL"
published: "2024-01-26"
---

# CRM System

Buyer: REDCAR & CLEVELAND BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-07fcfadf-2aab-4650-b120-b190ac5f36fc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-07fcfadf-2aab-4650-b120-b190ac5f36fc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-07fcfadf-2aab-4650-b120-b190ac5f36fc.json)

## Summary

The Redcar & Cleveland Borough Council has awarded a contract for the provision of a CRM System for a 3-year period. The procurement method used was selective, with the contract being a call-off from a framework agreement. The contract period runs from September 1, 2023, to August 31, 2026, with a total value of £128,250. The procuring entity is the Redcar & Cleveland Borough Council, located in England. The award was made to Granicus-Firmstep Limited, a supplier based in London, England. The tender period ended on August 1, 2023.

This tender for the CRM System presents business growth opportunities for companies specializing in software package and information systems, as well as IT services such as consulting, software development, and Internet support. Small and medium-sized enterprises (SMEs) are particularly suitable for this tender. Interested businesses should note that the completion status of this award is "complete," with the active contract scheduled from October 2, 2023, to October 1, 2024. For businesses looking to expand their services in the North East region of the United Kingdom, this procurement by Redcar & Cleveland Borough Council offers a chance to provide valuable services and solutions in the specified industry categories.

## Notice

Award of contract for provision of a CRM System for a 3 year period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e80a1846-9ba0-4fd6-9115-6775e95e6980 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jan 2024 |
| Submission deadline | 1 Aug 2023 |
| Future notice date | Not specified |
| Award date | 31 Jul 2023 |
| Contract period | 1 Oct 2023 - 1 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £128,250 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | REDCAR & CLEVELAND BOROUGH COUNCIL |
| Locality | REDCAR |
| Post town | Cleveland |
| Postcode | TS10 1RT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Redcar and Cleveland |
| Electoral ward | Coatham |
| Westminster constituency | Redcar |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Jan 2024 at 11:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e80a1846-9ba0-4fd6-9115-6775e95e6980

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e80a1846-9ba0-4fd6-9115-6775e95e6980
  26th January 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-07fcfadf-2aab-4650-b120-b190ac5f36fc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-07fcfadf-2aab-4650-b120-b190ac5f36fc.json.