---
title: "A FRAMEWORK AGREEMENT FOR THE PROVISION OF PATIENT AND NON-PATIENT MESSAGING SERVICES"
ocid: "ocds-b5fd17-080c714e-adca-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-080c714e-adca-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-080c714e-adca-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-080c714e-adca-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST"
published: "2017-01-12"
---

# A FRAMEWORK AGREEMENT FOR THE PROVISION OF PATIENT AND NON-PATIENT MESSAGING SERVICES

Buyer: SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-080c714e-adca-11e6-9901-0019b9f3037b

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## Summary

The procurement process is led by Surrey and Borders Partnership NHS Foundation Trust, which is seeking to establish a multi-Lot framework agreement for the provision of patient and non-patient messaging services. This procurement falls under the services industry category, specifically classified as interactive voice response software and telephone data transmission services. The tender is completed, having been published on 15th August 2016, with the tender period ending on 16th September 2016. The contract commenced on 1st November 2016 and will run until 31st October 2020, with an estimated value of £10 million.

This contract represents significant opportunities for businesses specialising in communications technology, particularly those offering messaging solutions such as SMS, email, and automated voice services. Companies that can demonstrate efficient and cost-effective service delivery and continuity of supply are well-positioned to compete. The framework is suitable for small and medium-sized enterprises (SMEs) looking to expand their reach in the healthcare sector as well as larger organisations with the capability to meet the specified requirements.

## Notice

The aim of this project is to procure a multi-Lot, multi-supplier framework agreement to enable the provision of messaging services to support appointment reminders, Friends and Family tests and other similar requirements, using a range of communications technologies that meet the accompanying specifications and any locally-defined requirements. In addition, the framework suppliers will be required to - ensure continuity of supply, both in terms of volume and content; - provide the means to support the clients in delivering and managing the service in an efficient and cost-effective manner; and - to protect clients against price increases. Lot Structure Lot 1 Messaging services to mobile telephones, e.g., Short Message Services (SMS) and Multimedia Messaging Services (MMS); Lot 2 Messaging services to computers, e.g., Electronic Mail (eMail) services; Lot 3 Automated voice messages to a landline of mobile telephone, e.g., Interactive Voice Response (IVR); Lot 4 Agent Calls; and Lot 5 A multi-service Lot encompassing a combination of any of the above Lots and potentially, additional linked services, to provide an end-to-end communications service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3cc6c8d1-b299-4aa9-8162-f62d2ce0a01e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jan 2017 |
| Submission deadline | 16 Sep 2016 |
| Future notice date | Not specified |
| Award date | 25 Nov 2016 |
| Contract period | 1 Jan 2017 - 31 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST |
| Locality | DORKING |
| Post town | Redhill |
| Postcode | RH4 1XA |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Mole Valley |
| Electoral ward | Dorking North |
| Westminster constituency | Dorking and Horley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 8 |
| Supplier names | HEALTHCARE COMMUNICATIONS; IMIMOBILE EUROPE; KURA (CS; PAGEONE COMMUNICATIONS; SRCL LTD (T/A ERS CONNECT; TEXTLOCAL; VIRTUAL MAIL ROOM; VOICE CONNECT MANAGED SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48512000 - Interactive voice response software package
- 64210000 - Telephone and data transmission services
- 79512000 - Call centre

## Release History

- 12 Jan 2017 at 10:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3cc6c8d1-b299-4aa9-8162-f62d2ce0a01e
- 18 Nov 2016 at 20:16 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2c51416f-b5fe-4c8e-8444-503fe2a6ced1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3cc6c8d1-b299-4aa9-8162-f62d2ce0a01e
  12th January 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/2c51416f-b5fe-4c8e-8444-503fe2a6ced1
  15th August 2016 - Opportunity notice on Contracts Finder

## Notice URLs

- https://commercialsolutions.bravosolution.co.uk/web/login.shtml

## Provenance

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