---
title: "Provision of Customer Service Training"
ocid: "ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MOAT HOMES LIMITED"
published: "2024-01-26"
---

# Provision of Customer Service Training

Buyer: MOAT HOMES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2.json)

## Summary

The buying organisation, MOAT HOMES LIMITED, has awarded a contract for the provision of Customer Service Training with a total value of £128,750. The procurement stage was a limited process with competitive quotation below threshold. The contract period runs from 1st January 2024 to 31st December 2025, and the tender period ended on 24th October 2023. The training programme focuses on creating a customer-centric culture and integrating professional behaviours into customer service.

This tender presents an opportunity for SMEs in the training services industry. Businesses specialising in personnel training services could leverage their expertise to compete for this contract. The location for the training programme is in Dartford, England, making it suitable for local service providers. Participants are required to support MOAT's Customer Pioneer Strategy, enhancing customer satisfaction and employee engagement metrics as key objectives of the training.

## Notice

We are seeking a training provider to design and deliver a customer service programme to all 440 of our employees and approximately 40 people from our outsourced repairs contractor. The key objectives for this programme are to: * Build a new customer centric culture that supports our Customer Pioneer Strategy. This includes being more empathetic, building trust, being accountable and listening. * Ensure colleagues are able to integrate Moat's professional behaviours into their approach to customer service * Increase customer satisfaction and employee engagement metrics

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/db7c755e-583d-4a42-8b59-866669015123 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jan 2024 |
| Submission deadline | 24 Oct 2023 |
| Future notice date | Not specified |
| Award date | 26 Jan 2024 |
| Contract period | 1 Jan 2024 - 31 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £128,750 |
| Lots value | Not specified |
| Awards value | £128,750 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MOAT HOMES LIMITED |
| Locality | DARTFORD |
| Post town | Dartford |
| Postcode | DA2 6QE |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ43 Kent Thames Gateway |
| Local authority | Dartford |
| Electoral ward | Stone Castle |
| Westminster constituency | Dartford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MARY GOBER INTERNATIONAL LIMITED TA MGI LEARNING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79632000 - Personnel-training services

## Release History

- 26 Jan 2024 at 15:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db7c755e-583d-4a42-8b59-866669015123

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/db7c755e-583d-4a42-8b59-866669015123
  26th January 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2.json.